Aug
7
The welcome message on board Kingfisher Airlines has the company’s boss Vijay Mallya assuring you his staff has been trained to treat passengers like they are guests at his home. Perhaps they should be a bit more careful before doing things like:
- Waking a passenger up for a glass of juice. But that’s the problem with every airline. So keen are they to flush their welcome drink down your throat, they will keep “Sirring’ or ‘Ma’aming’ you till the few winks you are trying to catch take a sky-dive. Why can’t seats have the equivalent of a do-not-disturb sign?
- This one takes the cake, or meal. Not being a budget airline, you are entitled to meals on Kingfisher. Unless they make an exception of passengers like me. On a recent Delhi-Hyderabad flight (August 1, 2007, (9:20 am), the stewardess Neetu served me without the hot meal. Her cart was out of my selection of the hot meal; “I will just get your meal, Sir,” she said. The next time I see her was when they were collecting the trays back. No meal for me!! She just forgot I was waiting…for close to half an hour.
Is this how you treat your guests at home, Mr Mallya?
P.S. Does this sound like making a big deal over airline food, of all the things? I guess it is right to expect perfection when you pay for a premium airline?
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