Spectrum is hiring, adding over 100 NEW headcounts to our newly renovated call center in Portland, ME. Starting a career with Spectrum means joining a team committed to growing and developing talent from within, all while providing award-winning customer support.

Fun fact! Of our 15 current supervisors, 14 were promoted from within. Our most recent promotion was in March. Could you be next?

About the job: Our Customer Service Reps are subject experts for Spectrum Mobile billing. In this role, you are responsible for resolving customer questions about their mobile plans and connecting customers to sales, repair, or other support teams as needed. We offer set schedules, meaning your working days and hours would stay the same weekly. Shifts are structured, with assigned breaks.

Pay and benefits:

• $20/hour + potential overtime.
• 75 cents shift differential for shifts starting at 11 AM or later.
• Level up! Ask one of our recruiters how you can earn pay increases beyond the annual performance reviews.
• Free internet, cable, and home phone in coverage areas.
• Discounted mobile service.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• $10,000/year education assistance.
• And more!!!!

Shifts:

• Shifts range from 8 AM to 11 PM, seven days a week.
• Schedules are determined during the offer stage.
• Current openings are full-time, 40/hours per week.

Training:

• Eleven weeks of paid training.
• You are considered a full-time, benefit-eligible employee during training.

Fun fact! Training is broken down into three weeks of classroom and eight weeks of hands-on sessions.

About you:

• You have a high school diploma or equivalency.
• You can read and write in English.
• You enjoy working with people.
• You excel in a structured environment.
• You seek a supportive culture where leadership strives for everyone to feel welcome, seen, and heard.
• You can start on May 16, or June 6.

Click apply now to be eligible for an interview!

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work setting:

• Call center
• In-person

Work Location: In person

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