Job Overview

The Area Territory Manager, Equipment Services (EQS) is responsible for providing coverage for multiple large Local Operations Centers (LOCs); serves as the level between Territory Manager and Director; and leads develops and directs all aspects of the management staff of Equipment Services (EQS) at the Local Operations Centers (LOCs). This position is also responsible for developing a highly skilled team that will perform the highest quality of leadership, management, training, and customer service possible, while also managing costs; overseeing the delivery and accountability of all assets and parts assigned to the assigned Local Operations Centers (LOCs). The manager also works with other departments as well as Coca-Cola North America (CCNA) to enhance customer service while reducing costs. This position develops a team that can create a competitive safe advantage in the marketplace for the Company.

Duties & Responsibilities

• Develops the manpower, budget, and business plans for the Local Operations Centers (LOC) by providing leadership in the ongoing review, stewardship, and re-planning against the business plans; identifying, communicating, securing, and directing resources as necessary to maintain and improve deliverables in a rapidly changing environment; and leading problem resolution of day-to-day issues. Provides leadership and ensures the development of the employees in Equipment Services (EQS) to maintain a competent, stable, and highly capable workforce
• Provides great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition
• Ensures optimal Market Unit (MU) performance by conducting performance evaluations via ride-with audits, constructing development plans, initiating required training, and conducting corrective action as necessary; identifying and securing resources to deliver on growing capacity and capability demands; implementing strategies that continuously improves productivity; and designing, implementing, and maintaining a performance-based work culture within the Local Operations Centers (LOC). Develops and executes Market Unit (MU) planning and strategies to deliver against reasonable customer expectations
• Maintains a collaborative working relationship with other departments to establish and grow a healthy work culture where individuals grow and performance improves
• Drives safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including but not limited to conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required
• Ensures optimal performance by conducting performance evaluations via ride-with audits, constructing development plans, initiating required training, and conducting corrective action as necessary; identifying and securing resources to deliver on growing capacity and capability demands; implementing strategies that continuously improves productivity; and designing, implementing, and maintaining a performance-based work culture within the Local Operations Centers (LOC)
• Oversees Local Operations Centers (LOCs) ensure all service-related Key Business Indicators (KBIs) including but not limited to profit and loss measures
• Customer Service Satisfaction metrics-completion times for local and Coca-Cola North America (CCNA) customers
• Parts Management- inventory accountability on counts and settings and minimum and maximum levels, and the total number of calls responses per day are met, understood, and creates action plans for continuous improvement
• Manages, leads, and motivates a team to deliver results by communicating company goals, safety practices, and deadlines; engaging and developing teammates through effective performance management, coaching and training; implementing continuous improvement methods while maintaining customer focus; and embodying company purpose and values to inspire servant leadership

Knowledge, Skills, & Abilities

• Three to five years management experience
• Proficient in oral and written communication, including presentations
• Proficient in Microsoft Word, Excel, and PowerPoint
• Prior beverage industry, sales, and, or tech service experience a plus
• Ability to negotiate with internal and external stakeholders

Minimum Qualifications

• Bachelor degree (4 years)
• Knowledge acquired through 3 to up to 5 years of work experience

Preferred Qualifications

• Business experience

Work Environment

Office Environment

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