Access Coordinator II - Surgery Scheduler - Division of Ophthalmology Job at Children’s Hospital of Philadelphia
SHIFT:
Day (United States of America) Seeking Breakthrough MakersChildren’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
The Access Coordinator II is the point of contact for all referrals and patients from initial phone call until start of treatment including receipt of clinical and demographic information required for initial visit. This position is responsible for receiving and processing all incoming phone calls, and web requests from patients, families, and referral sources. This position completes pre-registration, coordinates appointments; collects registration information, and works with the schedulers to coordinate appointments for patients before and/or after their first visit. This role also assists patients in retrieving all materials necessary for their initial appointment and ensuring that all have been reviewed as appropriate by the clinical team prior to the initial patient appointment. This position also serves as a liaison between patients/families and the financial counselor(s) and case managers.
What you will do
- Educates referrer/family about next steps and what is required for initial visit to CHOP
- Assists schedulers in coordinating complex appointments, procedures, and services
- Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s)
- Obtains all clinical information required for initial visit
- Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit
- Assists in development of systems and processes which automate referrer communications
- Works closely with clinical teams while physically located in clinic work space.
- High School Diploma / GED Required
- At least three (3) years Coordinator experience Required and
- Previous experience in fast paced pediatric healthcare environment, scheduling experience Required
- Advanced experience in complex scheduling Preferred
- Individual must be organized, dependable, and able to make independent judgments.
- Excellent telephone and communication skills are required as is proficiency with computer systems and programs.
- Ability to multi-task and prioritize
- Compassionate listening skills and ability to diffuse high stress situations and conflict resolution
- Requires experience with and high commitment to customer service
- Skill in developing and maintaining effective relationships across disciplines and with medical and administrative staff, patients and the public.
- Excellent verbal and written communication skills.
- Excellent organizational, accountability, critical analysis and problem solving skills.
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.
CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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