Our Commitment:
Work with the best - work for Virginia Beach Parks and Recreation! Join our team and contribute to our 60+ year track record of providing legendary experiences! We are dedicated to promoting healthy lifestyles and protecting our environment. We ensure all residents – regardless of their physical, social, and economic circumstances – can access our programs. By providing enriching and memorable lifelong experiences, we strive to enhance the quality of life for our community by improving the physical and mental well-being of our residents.

Are you…

• Able to keep a positive attitude and foster excellence through your actions, words, and appearance? Personable and genuine with your communication - both written and verbal?
• Someone who seeks opportunity to learn and understand the experience of others, creating a collaborative environment for all voices to be heard? Able to embrace differences and individuality to encourage inclusion? Willing to listen with an open mind?
• A problem solver who can work through sticking points and difficult conversations, holding yourself and team members to the highest standards of accountability?
  Able to find opportunity in challenges, no matter how difficult, finding creative solutions?
• Able to model sustainable practices to ensure an environmental conscious and productive culture (Ex: Recycle, reduce waste, optimize resources, and improve processes)?
• Going to take ownership of your time with the department and strive for excellence?

THEN WE WANT YOU TO JOIN OUR TEAM!

Your Role . . .
MEMBER SERVICES LEAD SPECIALIST (Account Clerk II)-
Our Member Services Lead Specialists (Account Clerk II’s) assist with the management of our communication and information hubs in the Recreation Centers providing extensive and direct legendary customer service. Our Recreation Centers are open seven days a week from early morning to late night, including most holidays.

Specific duties and responsibilities include, but are not limited to:

Office Management and Supervision

• Assist Office Supervisor with all aspects of managing the office
• Provide guidance and support to team members and customers on escalated complex inquiries and transactions
• Assist with development, enhancement, oversight, training, and/or execution of various processes such as program registrations, delinquent payments, and contract payments
• Oversee hiring, training, mentoring, scheduling, task assignments, performance reviews and discipline of part-time team members
• Audit payroll meeting established deadlines
• Generate and analyze financial and statistical reports
• Assist Office Supervisor with developing team goals and tactics to reach goals
• Assist team in meeting established goals and expectations
• Provide positive leadership
• Actively participate and model behavior that creates a positive, inclusive, and welcoming atmosphere
  
• Supervise full-time team members in the absence of the Office Supervisor
• Actively and positively engage with customers, providing them with options to enhance their experience
• Provide facility tours to prospective members
• Provide information related to a variety of topics, pending customer questions and needs
• Conduct activity and membership sales while up-selling and cross selling our programs and services
• Resolve customer concerns and account inquiries in a positive manner
• Assist customers with account inquiries
• Provide legendary customer service in person, via multi-line telephone, and electronically

Member Services Operations

• Enter and maintain program information in ActiveNet database
• Process registration forms and financial transactions for a variety of classes, camps and programs utilizing database and point of sale systems
• Maintain confidentiality of database accounts, financial records, FOIA’s, and other matters
• Process room rentals and complete work orders
• Interpret and explain customer accounting transactions
• Manage filing systems and records retention
• Prepare written correspondence and record meeting minutes
• Utilize Microsoft Office products such as Word, Excel and Outlook
• Work with databases such as ActiveNet, InSITE, Corvel and Risk Master
• Assist in resolving center computer, printer, copier and phone issues
• Operate standard office equipment and Point of Sale system (computer, POS keyboard, ID camera, credit card system)
• Assist with other administrative support projects and tasks as needed

Financial Accountability

• Process and verify for accuracy daily revenue collection and end of night closeout reports
• Prepare and submit daily financial reports for deposit to include end of night closeout report
• Prepare and execute bank deposits
• Audit daily revenue collections, deposit slips and cash balance reports for accuracy by detecting errors and making corrections
• Adhere to all City and departmental policies and guidelines, create requisitions and purchase orders which may include requests for quotes; audit and process invoices and payment vouchers
• Provide procurement guidance and assistance to other team members

The P&R Employee Experience
At Virginia Beach Parks & Recreation, our success is because of our dedicated employees. We are intentional about creating an employee experience where you are empowered to reach your
full potential, are supported through strength-based initiatives, and are confident in your abilities. We champion a workplace culture built on our cultural foundations: Professionalism, Respect, Accountability, Integrity, and Citizenship. These guiding principles of behavior cultivate a positive and high performing work environment. Success is recognized and celebrated, and legendary experiences are the core of who we are.

Perks

• Employees who are new to the Virginia Retirement System are eligible for:
• Hybrid Remote Work Schedule Upon Completion of Initial Training and Flexible Scheduling Options
• 11 Paid Holidays plus 3 Additional Personal Holidays
• 18 Days of Paid Time Off (PTO)
• Medical, Dental, Vision, and Prescription Coverage
• Legal and Identity Theft Protection
• Virginia Retirement System (VRS) Hybrid Retirement Plan & Basic Life Insurance
• Commonwealth of Virginia 457 Deferred Compensation Plan (COV 457)
• Hybrid 457 Cash Match
• Virginia Local Disability Program (VLDP) – Income Replacement (Short-Term Disability, Long-Term Disability, and Long-Term Care)
• Optional Life Insurance
• Wellness Programs
• Employee Assistance Program / Work-Life Services
• Paid Maternity/Paternity/Parental Care Leave