About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.

About Vantage Card Services

Vantage Card Services provides businesses with payment system consulting and processing services for credit and debit merchant services. Full-service consulting benefits include a comprehensive financial analysis of processing expenses and selection and implementation of the latest payment technologies—all to lower costs and improve operations. As a boutique firm with a solid reputation in the payment business since 1996, Vantage caters to clients that require value, expertise and personal attention.

Job Description Summary

Account management responsibilities include developing strong relationships with customers and liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations.

What You’ll Do (Functions & Responsibilities)

• Operate as the lead point of contact for any and all matters specific to our customers
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Provide phone and email support for clients
• Develop new business with existing clients and/or identify areas of improvement improve relationships and workflow
• Review merchant applications and qualify them for approval based on set criteria
• Develop a strong understanding of the company policies and processes to ensure proper KYC needs are met
• Assist with high severity requests or issue escalations as needed
• Work as an individual or as a team to complete projects

What We’re Looking For (Minimum qualifications)

• 1-3 years’ work experience as an account manager, un customer service or in an underwriting position
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent verbal and written communications skills
• Effective problem-solving skills
• Experience in the payments industry is a plus
• Experience in as an Account Manager and/ or in a Customer Support position

Education Requirements

• BA/BS degree preferred

Type

• Full Time, Salaried, Exempt

Location

• Woodstock, GA

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.