Overview: Darwill is a nationally recognized print and marketing communications firm based in the west suburbs of Chicago. As a premier provider of complex marketing products, including direct mail, employee communications and marketing collateral, we influence excellent results for CMO’s, Directors of Marketing and Print Production Professionals by providing ideas, workflow solutions, cutting edge production technologies and a seamless execution process. Our diverse product offering includes data acquisition, email appends, integrated marketing services, production workflows, custom print production, direct mail solutions, fulfillment and complete lettershop, bindery and mailing services.

Responsibilities/Essential Functions:
Darwill is actively seeking a highly motivated Account Manager who wants to join an exciting, growing company. A position is currently available for a results-oriented individual who can work collaboratively with others to exceed our customer’s expectations. Knowledge of data, creative services, print, direct mail, and marketing is helpful. The Account Manager is responsible for developing and implementing project services to new and existing clients. The Account Manager is also responsible for managing milestones on project deliverables. The Account Manager works with the Account Executive to develop and implement strategies that increase sales revenue and improves profitability.

• Act as the day-to-day contact for our large business clients focused on execution and project management.
• Responsible for developing, defining, scoping, and documenting project requirements, as well as implementing the project and program services both internally and with the client.
• Manage the delivery of a wide variety of project types (Reports, Project Documents, Direct Mail, and related components, etc.).
• Responsible for all client communications, conflict resolution, and compliance on client deliverables.
• Works closely with inter-departmental teams in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures customer issues are dealt with in an effective manner, informing and engaging Account Executive on any opportunities or issues that may arise.
• Provides regular two-way communications between the customer and internal teams to provide a strong team representation and deliver against client expectations.
• Consistently monitors, accurately identifies, and assesses scope changes and the impact on the production schedule and budget of a project.
• Prepares final billing by gathering information from internal functions.
• Along with the Account Executives, identifies new opportunities and implements strategies to drive future demand of company products and services that increase sales revenue and improves profitability.

Qualifications:

• Proven Account Management skills required in order to create, maintain, and enhance new or existing client relationships.
• Manage projects and programs in a professional manner with very high attention to detail
• Demonstrate a high level of initiative and work well in a team environment with minimal direction.
• Excellent communication skills both written and oral, with strong interpersonal and client service skills.
• Ability to handle stressful situations and deadlines under extreme pressure.
• Well organized with strong project management skills and strategic planning abilities.
• Able to be a team player through relationships, cross-training, and being able to back up other team members as needed.
• Serves as the main contact regarding workflow, processes, capacity, and timelines.
• Strong problem-solving and follow-through skills; able to work independently, lead teams, and interact with various levels of management and production personnel.
• Helps to develop and/or adapt processes, policies, and workflows to improve efficiency, profitability, and productivity.
• Highly motivated, goal-oriented, persistent, and strong negotiation skills.
• Technical competence (understand software, hardware, production equipment, etc.).
• Process-oriented and very quality minded.
• Proactively seeks opportunities to increase knowledge, skills, and abilities.
• Is an effective team member, supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.

Education:

• Bachelor’s degree in Business, Marketing, or related area preferred from an accredited university or college with 5 to 7 years of experience or commensurate combination of education and work experience in the Print, Direct Mail, Direct Marketing, Advertising or a Business Services related industry.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hillside, IL 60162: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have direct mail experience?

Experience:

• Account management: 3 years (Required)

Work Location: One location

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