Account Representative

Marsh seeks a talented, energetic and driven individual for an opportunity in the insurance industry at our Seattle location. This position is part of the overall account team and is critical to the client experience to drive new business and facilitate retention throughout the client lifecycle.

What can you expect?

• You will work with the Account Manager and Coordinator to handle day to day client inquiries throughout the proposal and renewal process.
• You will receive on the job, computer based training in renewal of certificates, policy review and transmittals, and data management
• You will work alongside highly experienced colleagues to gain experience and skill sets for professional growth

What is in it for you?

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business
• Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution
• Generous paid time off for vacation, sick, company holidays and time to give back to your community
• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

We will Count on you to:

• Collaborate with Account Managers to improve the client experiences
• Oversee the review of claims, contracts and audits, and follow up regarding endorsements, policy issuance, extensions and cancellations and escalates concerns to direct manager or client team, as appropriate.
• Ensure the success of the renewal cycle by ensuring renewal protocol is completed (via tools available), gathering information, tracking quotes and ensuring documents are issued correctly and on time in accordance with our professional standards.
• Oversee the maintenance of proper records for reporting and audit purposes and processes insurance and claims details into the database.
• Strengthen and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth and retention.
• Respond directly to difficult client questions and requests, and solicits assistance from Account Manager as needed.
• Oversee the process of ensuring that all client information is collected, reviewed, updated and communicated to placement team for optimal program solutions and pricing

What you Need to Have:

• Bachelor’s degree
• Must be able and willing to become Property & Casualty (P&C) Licensed within three months after start date
• MS Office proficiency (Word, Excel, Outlook, PowerPoint, Access)
• Strong organizational skills, the ability to multi-task and work in a fast paced environment
• Attention to detail with a focus on accuracy
• Must be a self-starter and work independently

What Makes You Stand Out?

• Insurance license a plus
• Previous office based customer service experience

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitt .

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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The applicable base salary range for this role is $45,900 to $97,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.