WE RE LOOKING FOR A ACCOUNT SERVICE REPRESENTATIVE TO JOIN OUR TEAM!

The Account Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Account Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

• Portraying a positive company image and engaging in professional and friendly communications with customers

• Responsible for an assigned customer base

• Processing orders by mail, telephone, fax, email, or sales

• Actively listening to customer needs and inquiries to determine appropriate service actions

• Supports Sales, Production, Accounting, Regulatory, QA, Applications, Purchasing, QC

• Referring any customer questions regarding products or services to the appropriate person

• Establishing and maintaining customer profiles and preparing claim forms

• Maintaining the inventory and informing the supervisor of stocking needs

• Performing accurate company-required recordkeeping

• Resolving customer problems, such as shipping, testing or invoicing issues, etc.

• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received

• Following-up on orders to ensure delivery by specified dates

• Preparing receipts and shipping documents

• Performing other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

• Prior experience with the general public (customers) a plus; prior experience as a cashier a plus

• Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills

• Excellent oral/written communication skills

• Excellent customer relationship skills

• Excellent organization skills

• Ability to multi-task

• Ability to work in a team environment and take direction from management and supervisors

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Orangeburg, NY 10962: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• When are you available to start?

Experience:

• Account service rep: 1 year (Required)

Work Location: In person

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