About defi SOLUTIONS:
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
What's in it for You?
- Paid Training
- Generous Paid Time Off Policy (Annually, you will receive 4 weeks!)
- 10% Shift Differential
- Onsite gym & cafeteria
- Day One - Comprehensive Benefits Package (Medical, Dental, Vison, Health Savings Account (HSA), 401(K)…and more)
- Business Casual (We Wear Jeans!)
- On a bus line (6400 Main Street - Williamsville – across from SUNY ERIE North Campus)
- Career Advancement Opportunities
About the Role:
As a a Back-Office Support Specialist, you will work on the Operations Support team, helping to manage our lending portfolio. You will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!
Essential Job Responsibilities:
Responsibilities may include, but are not limited to:
- Due Date Change Processing
- Privacy Update Processing
- Transfer of Lease (Lease Assumption) Processing
- Check Request Processing and mailing
- Facilitate the mailing of customer letters and required attachments/inserts.
- Providing updates to customer contracts via demographic changes including, but not limited to home address, phone number and Social Security Number
- Perform other duties as assigned
Required Qualifications:
- High school diploma or GED
- Minimum one (1) year data entry experience, in a high-volume, multi-tasking office environment
- Demonstrated ability to take independent initiative
- Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
- Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
- Easily manage through change
- Strong customer/client focus with the ability to resolve issues with a positive outcome
- Comfort working in a fast-paced, high-volume office setting with great attention to detail
- Ability to manage high volume with high accuracy
Preferred Qualifications:
- Prior experience in the financial and/ or auto industry
**Pre-employment background, credit, and drug screen required for external candidates.
Affirmative Action/EEO statement:
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