Position: Part Time Administrative Assistant

IHSN, located in Hudson, Wisconsin provides professional drug and alcohol testing and program services to employers located throughout the United States. We provide services primarily to Motor Carriers regulated by the U.S. Department of Transportation and industrial employers. Our main function is to assist employers in developing and maintaining their employment drug and alcohol testing programs as well as the processing and reporting of test results.

IHSN is seeking a friendly, organized and detail-oriented individual with excellent verbal and written communication skills to join our team. The successful candidate must learn quickly, be able to multi-task, master various multi-step processes, follow detailed written procedures, adhere to strict confidentiality procedures, type accurately and proficiently, and be skilled in the use of Microsoft Word and Excel. Post secondary education is preferred, but not required. Previous administrative and/or customer service experience in a professional work environment is required. While this position is part time, it fulfills essential functions. IHSN is seeking a responsible, committed, and professional candidate with a proven work ethic who is looking for a long-term part time position.

General Duties: The primary focus of the part time administrative assistant is position is to provide support services for the company by performing a variety of data entry, clerical and administrative functions. The duties for this position consist of a wide variety of functions including, but not limited to:

• Accurately and efficiently enter data into our test processing and client management systems
• Accurately and efficiently report test results to clients per their specific customer protocol
• Adhere to strict confidentiality procedures
• Answering inbound calls and making outbound telephone calls
• Use effective fact-finding communication and problem-solving skills to evaluate and meet both company and customer needs
• Perform a variety of administrative functions such as data entry, paperwork processing, filing, copying, and processing mailings
• Handle confidential data and process testing paperwork/documentation according to applicable IHSN procedures and regulatory requirements

Qualifications:

• Must possess the ability to communicate with people from various backgrounds, education, and organizational levels in a friendly and professional manner.
• Must have the ability to communicate clearly and concisely in both written and verbal form.
• Must have the ability to work effectively while multi-tasking, working within deadlines and prioritizing conflicting demands
• Must have the ability to master various multi-step processes and follow detailed written procedures with precise attention to details.
• Must have the ability to perform detailed work accurately and independently within time limits with minimal supervision.
• Must be able to adhere to strict confidentiality procedures.
• Must have the ability to work independently, but also in a team with fellow staff members
• Must have strong problem-solving skills, be able to make decisions based on established procedures and seek supervisor guidance when appropriate.
• Must be proficient in the use of Microsoft Word/Microsoft Office with the ability to learn new software.
• Must have the ability to type accurately at a reasonable rate of speed
• Must have the ability to operate standard office equipment
• Must be able to lift up to 40 pounds
• Previous administrative and/or customer service experience in a professional work environment is preferred.
• Associate or Bachelors Degree is preferred, but not required.

Hours:

Typically, 20 hours per week. 12:00 noon to 4:00 pm Monday through Friday. Adjustments to the schedule and extra hours may be required periodically.

Compensation:

Starting wage for this position is $17 per hour. This position is hourly, non-exempt and includes paid holiday time. After completion of the eligibility requirements, this position is eligible for participation in IHSN’s 401(k) retirement program. No health insurance is offered for this position.

To Apply:

Qualified candidates should send a resume and a cover letter explaining their qualifications and interest in the position. Please note that resumes submitted without a detailed cover letter will NOT be considered.

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Retirement plan

Schedule:

• 4 hour shift
• Monday to Friday

COVID-19 considerations:
We are in office 100%. Each employee has a separate workspace.

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative or Customer Service: 1 year (Preferred)

Work Location: In person

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