• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long range and operational plan in order to accomplish the Legislative mandate of protecting, preserving, managing, and enhancing the State’s wildlife resources in the geographical area comprised of Area 14 in the Southeast Region (Teller, El Paso, Lincoln, Kit Carson, and part of Elbert, Washington, and Yuma Counties.)

The purpose of this position is to handle the administrative tasks necessary to function of the Area 14 workgroup. These tasks include general office support, customer service, accounting, budgeting, and hunter education administration. Specific duties include, but are not limited to:

Accounting & Data Entry:
Demonstrate and maintain proficiency with programs and databases used to enter and track data for core CPW functions (IPAWS, CORE, Advantage 360, CARS, etc). Classify expenses, code and enter invoices in CORE. Allocate credit card purchases from other members of the work unit and region. Input vehicle mileages and notification of maintenance due through CARS. Track expenditures and prepare reports of budgets and remaining funds. Track biological and other data important for the function of the work unit. Keep current records of area inventory (ie. vehicles, tractors, ATV’s etc.).

General Office Support:
Maintain working inventory of office supplies. Open and distribute received mail, and manage outgoing mail. General clerical typing, note taking, copying, reporting, filing, and record keeping

Customer Service:
Sells CPW products to customers (licenses, permits, registrations, passes, etc). Implements established processes necessary to meet customer's needs and accurately completes and accounts for all products and associated documents. Investigates and performs appropriate product changes, replacements, and exchanges when determined to be legal. Determines compliance with hunter education requirements and reissues lost, missing, or damaged hunter education cards. Utilizes internal systems and other databases to fulfill CPW customer needs.

Handles cash, check, and credit card sales. Updates customer information in IPAWS and other databases and reports any duplicate records to the appropriate work unit. Maintains a working inventory of hunter education materials and assists hunter education instructors in getting materials ready for hunter education courses. Attempts to make transportation arrangements for sick, injured, and orphaned wildlife to certified wildlife rehabilitators and may need to humanely euthanize small animals that are sick, injured, or orphaned, following AVMA Guidelines for the Euthanasia of Animals. Assists area and regional staff by providing general office/clerical support, communicates information and dispatches field staff via phone, email, or two-way radio. Maintains a working inventory of office supplies, agency brochures, and forms. General clerical typing, note taking, copying, reporting, filing, and record keeping.

Interprets, clarifies, and explains CPW statutes, regulations, policies, directives, procedures, rules, guidelines, mission, programs, and staff actions for the public and staff. Researches statutes, regulations, policies, directives, procedures, rules, guidelines, books, manuals, maps, and other sources to provide appropriate, accurate, and up-to-date information, answers, recommendations, explanations, and remedies to the public and staff. Actively listens and uses appropriate questioning to assess customer and staff wants or needs and provides answers to questions from the public and staff. Resolves problems, issues, and complaints from the public that call or come in to minimize additional calls to other staff.

Actively listens to public and staff problems, issues, or complaints to assess their needs and determines whether other staff involvement is required or provides answers, resolution, or suggests appropriate course of action. Performs mandatory animal harvest checks while remaining alert for detection of possible violations. Performs Chronic Wasting Disease sampling year round. Represents CPW through excellent customer service and proper communication of accurate information to build constituent support and understanding of CPW and its mission.

Minimum Qualifications
Three years of administrative or general office support, Accounting, Outdoor Recreation, Data Entry, and Customer Service or an occupational field related to the work assigned to the position.

Substitutions

• Appropriate education in accounting, business, wildlife management, biology, or outdoor recreation or related field of study will substitute for the required experience on a year-for-year basis.

• Current or former State experience relevant to this position
• Current or former Colorado Parks & Wildlife work or volunteer experience
• Relevant experience in an office setting to include record keeping, scheduling, and accounting
• Excellent customer service skills, problem solving abilities, and critical thinking.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Strong interpersonal skills.
• Ability to work well independently as well as in/with a team.
• High proficiency interpreting and explaining rules/regulations.
• Proficiency in the use of Google email, Google docs, databases, the use of electronic licensing system(s).

• State of Colorado residency is required at the time of application.
• Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.
• Must be able to successfully pass a background and/or drug screening.
• Occasional off-site travel, meetings and trainings required as needed.
• Weekend and holiday work required as needed.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.
• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement .
• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.
• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.