What We Offer:

• 
  Competitive Salary
• Medical, Dental, Vision, Life and Disability
• 401 K Plan with company match
• Education Reimbursement Program
• 401k Retirement Plan
• Paid Holidays
• Paid Vacation
• Employee Discounts

Essential Duties and Responsibilities: {Essential functions may include, but are not limited to the functions listed below}:

• Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
• Works closely with the branch management to coordinate technicians according to customer requests, determine schedules.
• Provides technicians with any pertinent information regarding service calls.
• Opens & closes service orders for billing upon completion to ensure accuracy.
• Supports field service technicians in the field to resolve problems quickly.
• Collaborates with customers, manufacturers, and internal departments to determine customer needs.
• Coordinates shipping & receiving of ordered and or warranty parts.
• Generates accurate purchase orders for parts to corporate office and outside vendors.
• Communicates credit | collection guidelines & resolves situations accordingly and timely.
• Generates daily, monthly, and quarterly reports as needed.
• Other duties as assigned by management.

Minimum Qualifications:

• High School diploma or equivalent.
• High level of accuracy: ability to collect and prepare data for reports.
• 1-year previous experience in a stock or parts environment.
• Ability to answer high volume incoming customer calls, multitask, & effectively resolve customer issues.
• Stellar interpersonal, verbal, and written skills.
• Strong Windows based computer skills including expertise in Microsoft Word & Excel.
• Pass a pre-employment drug screen and criminal background check.

Working Environment:

• Office environment; some exposure to shop environment.
• Some lifting up to 25 pounds may be required.
• Computer usage (mouse and keyboarding) approximately 60% of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.