Administrative Assistant | Tenant Specialist

Overview

This is a dual position and require a candidate that is organized and can multi-task several projects at one time. Must be able to conduct and complete assigned projects with minimal supervision.

A. Administrative Assistant

This is an entry level position that provides key support for day to day including performance of a variety of administrative functions involving filing, reporting, accounting, communication, and people interaction. This employee acts as primary point of contact to receive and direct people, calls, issues, and deliveries to the appropriate staff.

Job Responsibilities (no particular order):

Assist with daily activities, including but not limited to:

• Answer telephone, log detailed messages, and provide assistance as needed
• Communicate effectively with internal & external customers and vendors
• Provide exceptional customer service
• Accounting including invoices and receivables
• Create correspondence and send by mail, email, or fax
• Attend to the mail; sort and distribute incoming/outgoing mail
• File documentation in accordance with office policy
• Filing and creating new files -paper & electronic (scanning)
• Create agendas, take meeting notes, and send to meeting attendees
• Maintain current knowledge base of Company services and information.
• Provide continuous coverage for the front desk. Greet visitors and notify personnel of arrival
• Monitor employee, contractors, and visitor flow in/out of office.
• Ensure that unauthorized individuals are not granted access to offices
• Log & report building issues & maintenance requests to Facilities Staff.
• Reserve conference rooms and office space
• Keep the offices clean and organized, including keeping the office stocked with supplies
• Miscellaneous projects from Owner/Broker

B. Tenant Specialist

The Tenant Specialist will assist Sales and Operation. Typical work includes assisting with all property management functions. The Tenant Specialist will facilitate strong working relationships with tenants.

Job Responsibilities (no particular order):

• Assists in managing all aspects of a residence occupancy
• Communicates with tenants regarding property-related issues
• Collects monthly rental payments and post rent payments within internal system
• Prepares and make deposits
• Collect on all tenant maintenance or utility related chargebacks
• Investigates and helps to resolve complaints, disturbances, and violations
• Complies with anti-discrimination laws regarding housing, renting, and advertising
• Coordinate rental license paperwork and related tasks with local municipalities
• Work with housing assistance entities regarding rent assistance payments, property inspections and lease agreements. Ensure that all necessary paperwork is submitted timely
• Lease Renewals and Modifications
• Contributes to team efforts by accomplishing related tasks as needed
• Identify delinquent accounts and resolve matters in a timely manner
• Work with listing agents to obtain a completed file with all documents
• Communicate the move-in process with new residents, while scheduling and confirming all upcoming move-ins
• Collecting all required documents for new resident
• Perform all additional functions regarding the move-in as per accounting guidelines.
• Accept all Move Out Notices from residents and processing notices in property management software
• Schedule pre-move out inspections with residents on notice 30 days prior to move-out
• Manage property transfers if applicable
• Assist with monitoring/managing violations, lawsuits, and complaints
• Attend court sessions as the EZ Home Rental representative when needed
• Assist with managing insurance-related issues
• Assist Sales OPS with hiring, training, development, and coaching when needed

Qualifications:

• High School Diploma or equivalence
• Proficient with Microsoft Office
• Proficient with Google Workspace
• Candidates must be organized and able to multitask in a fast-paced environment, able to move a project with minimal direction and provide exceptional customer service and overall communication skills. Strong attention to detail, and a commitment to quality Proven ability to take initiative and responsibility for completing work within a team environment.
• Skilled in time management and the ability to prioritize tasks
• Excellent communication and interpersonal skills
• Detail oriented and highly organized
• Strong customer service skills
• Excellent critical thinking and problem-solving skills

Education and Experience:

• No Experience Required
• High School Diploma, GED, or equivalent experience

Language:

• English (Required)
• Spanish (Preferred)

Please submit cover letter, resume, and references

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

• Monday to Thursday and some Fridays

Typical start time:

• 9AM

Typical end time:

• 5PM

Work Remotely:

• No

Work Location:

• One location

**Report to Owner/Broker**

EZ Home Rental is an Equal Opportunity Employer. Individuals seeking employment at EZ Home Rental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• No weekends

Ability to commute/relocate:

• Houston, TX 77014: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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