Class Summary

Job Description
This position is an integral part of a professional team that provides administrative support to the Tax Assessors' Office, supporting the commercial, residential, and personal property digests. An Administrative Support Associate II is required to provide superior quality customer service to taxpayers. The qualified candidate must be capable of responding to questions and requests for information via phone, email, and in person. In addition, the qualified incumbent must be able to learn tax assessment policies and processes and be able to convey detailed information to customers and team members in an effective manner.

Essential Duties

• Greeting and assisting customers in person, through phone and email
• Answering and directing phone calls in call center
• Filing, copying, scanning, and data entry
  

Other Job Requirements/Information

• This job entails fiduciary responsibility and requires a credit check.
• This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

Grade
The grade for this position is B21(1).

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• High School Diploma, or G.E.D.,
• Two years of administrative support or related office experience;
• Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

For information related to position specific Essential Duties, Knowledge and Skills and Physical Requirements

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

Additional Information

Department of Financial Services
The Department of Financial Services oversees the financial operations of Gwinnett County in compliance with state and federal laws, ensuring fiscal responsibility and superior bond ratings. Department functions include, but are not limited to: investment management, vendor and employee payment, debt issuance and monitoring management, self-insurance and liability programs management, procurement and contracts operations management, tax assessor administration, and strategic program design and deployment. The Tax Assessor's Office utilizes industry best practices to see that each property in the county is appraised fairly and equitably by providing each Gwinnett County citizen the highest quality customer service in a friendly and efficient manner.

For more information about this department,

About Gwinnett County

Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.

Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

On average, our employees’ benefits are worth 48 percent of their base salary!

In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!


Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career

• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time

• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection

• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.