Adminsitrative Assistant Job at Doylestown Hospital
Job Title:
Adminsitrative AssistantReq:
2023-0270Location:
Pavilion (attached to hospital)Department:
Cancer ServicesSchedule:
Job Description:
DOYLESTOWN HOSPITAL
Doylestown, Pennsylvania 18901
JOB DESCRIPTION
Title
Cancer Institute
Registrar/Receptionist
Grade
10
Job Code
3155
Date
12/05
Department
Cancer Institute
Cost Center
6421
Status
Non Exempt
Review Date
02/19; 02/21
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PURPOSE OF JOB: Provides seamless registration/reception/scheduling services at the Cancer Institute of Doylestown Hospital. Acts as a resource to and Liaison between infusion services and referring physicians and office staff.
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ESSENTIAL FUNCTIONS:
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Provides excellent customer service by obtaining accurate information in a
confidential and respectful manner.
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Accurately registers patients in Meditech software system.
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Demonstrates excellent interpersonal and communication skills in all interactions with internal and external customers including patients, physicians, nurses and support staff.
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Actively participates in and supports departmental and organizational quality initiatives and goals.
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JOB CRITERIA AND PERFORMANCE STANDARDS:
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Provides excellent customer service by obtaining accurate information in a
confidential and respectful manner.
-
Accurately registers/pre-registers patients for services according to established policies and procedures.
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Obtains appropriate insurance authorization according to established policies and procedures.
Precertifications
Referrals
Treatment documentation forms from the ordering physician
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Enters ICD-10 coding from physician script according to established policies and procedures.
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Communicates insurance benefits and financial responsibility to patients.
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Collects and verifies comprehensive data set and completes an accurate registration.
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Ensures that all required pre-treatment documentation is obtained to facilitate accurate coding and ensure reimbursement.
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Verifies accuracy of patient information and obtains required patient verification signature.
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Utilizes skills to organize and prioritize tasks in an environment with multiple internal and external stimuli and demands.
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Accurately registers patients in Meditech software system.
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Collaborates with infusion nurses and referring physicians and office staff to schedule recurring appointment to ensure adherence to treatment protocols.
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Schedules patients in Meditech according patient needs while recognizing department staffing patterns to minimize wait time.
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Print patient labels and/or wristbands and attach to all appropriate medical record (chart) forms, evaluate for accuracy of information contained on patient label and wristband.
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Demonstrates ability to utilize computer for interdepartmental communication
and department specific needs, to include:
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Order entry
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Inquiries and data retrieval
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word processing
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printing
Demonstrates excellent interpersonal and communication skills in all interactions with internal and external customers including patients, physicians, nurses and support staff.
Answers phones, provides respectful assistance, schedules appointments and /or transfers calls as required to appropriate staff.
Assists with obtaining physician orders, medical records, and/or reports as needed.
Assists with lab order entry to facilitate lab operations and flow.
Actively participates in and supports departmental and organizational quality initiatives and goals.
Identifies process improvement opportunities to enhance department operations, improve patient satisfaction, and to achieve excellence in patient care.
** THIS FORM IS STANDARD FOR ALL DOYLESTOWN HOSPITAL ASSOCIATES**
Corporate Compliance / HIPAA / Behavioral Standards
Corporate Compliance/HIPAA
Demonstrates the highest level of professionalism and ethical standards in the performance of their duties with integrity and to comply with all applicable laws in a manner that excludes considerations of personal advantage or gain.
Adheres to Doylestown Hospital's Corporate Compliance Plan, and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
Complies with HIPAA privacy rules by only discussing, or seeking out information about the status of patients to whom care is being provided with others providing care to that same patient, and ensuring such discussion takes place in a confidential setting.
Recognizes the existence of cultural differences and utilizes appropriate resources available throughout the hospital to respond to the needs of the pediatric, adolescent, adult and geriatric patient, family member and/or visitor.
ASSOCIATE STANDARD BEHAVIORAL COMPETENCIES
Flexibility
- Adapts to and helps implement changes positively
- Helps insure appropriate staffing of area
- Accepts diversity of others
Cooperation/Teamwork
- Contributes positively to team morale
- Contributes to department and inter-department teamwork
Work Ethic, Reliability, and Professionalism
- Uses Professional Behavior at work (interactions with internal and external customers, dress, language)
- Shifts priorities to meet emergent needs
- Attendance and absenteeism are within Hospital policy
Judgment
- Solves problems / Resolves conflicts
- Adheres to confidentiality/regulatory policies
Communication
- Calmly and concisely interacts will all
- Communicates respectfully any issues or concerns to the appropriate person
Technical Expertise
- Identifies goals and meets them
- Job knowledge and skills are adequate
- Job specific competencies are complete
Resourcefulness
- Takes initiative for organizational/unit improvement or cost savings ideas
- Is relied on by peers as a resource and/or mentor
- Makes cost effective use of supplies/time
Customer Relations
- Anticipates and identifies internal and external customer needs
- Responds to needs promptly and courteously
- Treats others with sensitivity and respect
Support of Mission
- Demonstrates Hospital values of Service, Excellence, Respect, Value, Innovation, Compassion and Education
- Behaves in a manner that promotes a culture of safety
- Actively participates in Hospital and unit based quality initiatives
Associate Responsibilities
- Proactively current with job requirements (licensure, CPR, ACLS, RAHE, etc)
- Attends inservices/intershifts/department meetings
UNCTIONAL REQUIREMENTS:
Physical Demands: (check all that apply)
Balancing
Stooping
x
Pushing
x
Climbing
Crouching
x
Pulling
x
Crawling
Kneeling
x
Handling
x
Standing
x
Sitting
x
Talking
x
Turning
x
Reaching
x
Hearing
x
Seeing
x
Color discrimination
x
Depth perception
x
mobility
x
Lifting: (check one) Carrying: (check one)
x
a. light
(20-25 lbs)
x
a. light
(10-25 lbs)
b. medium
(25-50 lbs)
b. medium
(25-50 lbs)
c. heavy
(50-100 lbs)
c. heavy
(50-100 lbs)
d. very heavy
(over 100 lbs)
d. very heavy
(over 100 lbs)
Aptitudes: (check all that apply)
Form perception
Problem solving
x
Motor coordination
x
Working speed (ex.wpm)
Finger dexterity
Manual dexterity
x
Computer/VDT ability
x
General learning ability
x
Clerical perception
Environmental Conditions: (check all that apply)
Extreme cold
Extreme heat
Temperature changes
x
Wet conditions
Humid conditions
Exposure to fumes
Exposure to blood and body fluids
Noise and vibration
Exposure to chemicals
Poor ventilation
Inclement weather conditions; inside/outside weather conditions
V. QUALIFICATIONS:
Education: High School or equivalent is required
Experience: Hospital Insurance experience and patient access experience required. Clerical and receptionist experience required. Previous Meditech experience preferred required
Other Skills: Excellent Customer Service Skills
Negotiation and Problem Solving Skills
Knowledge of medical terminology
Ability to prioritize and handle multiple tasks
Excellent communication/interpersonal skills
Ability to work productively as part of a team
REPORTING RELATIONSHIPS:
Director, Cancer Institute
APPROVALS:
Department Director _______ Date ______
Human Resources Date
As an employer, the Doylestown Health System maintains a commitment to provide equal access to employment. We value diversity and encourages applications from women, members of minority groups, LGBTQ individuals, veterans, and disabled individuals. We are an equal opportunity employer.
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