Responsible for collection and processing of information required to complete patient registration for Island Health services while providing excellent customer service. Responsible for performing quality registrations, providing customer service to internal and external customers as well as multiple clerical duties.

Duties:

• Assist in patient registration. Obtain specific information from patients, such as demographics, insurance coverage, and/or financial information required to accurately complete all types of registrations including Inpatient, Outpatient, ER, Observation, Client and Recurring patient visits for Island Health services. Obtain necessary signatures on forms.
• Process diagnostic orders into Meditech, including entering billing codes & obtaining signed ABN’s when necessary.
• Verify insurance eligibility using electronic resources. May require phone calls to obtain necessary account information to assure registration is complete & accurate.
• Customer Service - Answer switchboard calls and department phones in a professional, welcoming manner, to determine nature of business and transfers calls to proper destination, or assist callers.
• Greet all patients, visitors & co-workers courteously, providing general information & direction assistance as needed.
• Assist with a variety of clerical duties which may include, but is not limited to: Mail Processing (inbound w/cash batch & outbound mail) assist with ordering supplies for department, receive over the counter payments (cash, check or credit cards), accurately maintain and balance the cash drawer.
• Provide clerical support for other hospital departments including, but not limited to, assisting with miscellaneous registration processes, ambulance account processing, reference lab processing, claims processing, sorting, scanning, and filing. May require data entry of charges or calling patients or other facilities to obtain necessary account information.

Requirements:

• Minimum six months experience as an office receptionist; and/or medical skill experience required.
• Experience with CPT, ICD9 coding and medical terminology preferred.
• Ability to accurately type keyboard 40 wpm, use a ten key calculator by touch.

For Information on Employee Benefits and SEIU Contract

Salary Range: $17.34-$25.76 per hour