Customer Service Agent-In-Training

Do you enjoy phone-based customer service and desire a clear growth path into advancement opportunities?

A Customer Service Agent provides front-line support to our Compliance Program clients. They actively problem solve and play a leading role in ensuring our customers receive superior and high-quality service.

Agents in Training in the Customer Service department at Foley, will undergo an onboarding training for 4-6 months in an accelerated learning setting with several evaluation points along the way. Candidates must meet designated metrics for each task before advancing into the Agent role.

This position has a REMOTE option - candidates residing in NH, NE, NC, SC, GA, FL, TN, IN, PA & TX welcome to apply!

All candidates residing in CT or MA will be required to work at our office in downtown Hartford.

What are the essential functions of a Customer Service Agent?

• Respond to high volume incoming phone calls and emails in a professional and timely manner to deliver a positive customer experience
• Utilize multiple systems with speed and accuracy to execute compliance services
• Enter and verify client data in various systems with attention to detail to maintain accurate, up-to-date records
• Ensure prompt and effective processing of client requests by maintaining knowledge of Foley’s services and industry compliance requirements
• Research client issues and provide effective resolution within guidelines established by department policies and relevant government regulations
• Complete special projects and other duties as assigned
• Protect company and client information in accordance with company policies and procedures

Requirements

• Must be available to work 40 hours a week within the business hours of 8:00am – 8:00pm EST, Monday – Friday
• Must possess a high school diploma or equivalent
• Strong PC skills, including proficiency in Microsoft Office Suite
• At least 1 year of customer service experience
• At least 1 year of experience in an office setting
• Data entry experience strongly preferred

Qualities of Successful Customer Service Agents

• Enjoys phone-based customer service
• Client focused with excellent listening skills
• Problem-solving skills
• Integrity and strong work ethic
• Attention to detail
• Organized, high-quality approach to responsibilities
• Fast learner
• High achiever, driven to succeed
• Self-starter and able to work independently

You will also look forward to

• Starting pay rate of $17.00 while in training
• 401k with company match
• Medical, Dental, and Vision
• Company paid life, short, and long-term disability insurance

What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like to Work with Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:

www.foleyservices.com

www.goodegg.io