Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

Wilbur-Ellis is seeking a dependable Customer Service Lead. This position will assist in all aspects of customer service, including product selection, order processing, and inventory management. This role could also include warehouse duties such as stocking and retrieving items, deliveries, general housekeeping, and whatever else is needed to meet the needs of the branch.

Key Skills and Abilities Include:

• High School Diploma or equivalent
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
• JD Edwards practice and process training will be provided
• Customer service experience in the Agriculture industry is a plus
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
• Ability to sit at a desk and computer terminal to perform writing and keying/typing information for protracted periods
• Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees, including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
• Practical organization skills with strong attention to detail, along with the ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads, writes and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include:

• Assists field sales staff with the preparation and documentation of product recommendations and use records
• Handles customer service for walk-in and phone orders
• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Responds to customer sales inquiries in a timely, accurate, and appropriate manner
• Assists Branch Manager and field sales staff with product use forecast, sales reporting, and budget preparation
• As part of the support team, document and process product use recommendations as required
• Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under the Timely Transaction Processing Policy (TTP)
• Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needs
• Assist the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
• Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
• Assist the Sales Team in annual budget preparation and monthly budget vs. actual reports
• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
• Present a professional image to our customers through personal appearance and overall branch cleanliness
• Attend product training sessions and meetings when necessary
• Promote safety throughout the branch
• All other duties as assigned

Compensation and Benefits:

• In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $17.88 - $22.63 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.

Job Type: Full-time

Pay: $19.42 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Colfax, WA 99111: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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