Operations Agent (Airline Industry)
Job Role:

The Operations Agent is responsible for the station coordination function. This function involves the monitoring of flight turnaround operations on the ramp to assure respect of ramp safety, security and operational procedures, while optimizing quality, company revenue and punctuality. This position also includes tasks related to data preparation for flight planning.

Key Responsibilities:

1. Perform the duties of “Flight Arrival/Departure Function” on the ramp as per company regulation

• Transmit provisional payload data to flight dispatch in Paris
• Prepare all elements of flight folder for Cockpit Crew
• Follow-up on ATC Flight Plan transmission
• Monitor and update flight load evolution
• Brief Cockpit Crew on the flight and local particularities

2. Monitor & Support ground operations in back-office environment before arrival of the flights

• Monitor aircraft arrivals and departures on ATC frequencies and computer systems
• Transmit & Receive air-to-ground communications with cockpit crew
• Perform liaison between ground operations activities and other departments including service providers
• Update station departments, and suppliers on the evolution of aircraft movements, including slot monitoring
• Interface with OCC as needed
• Acknowledge and take actions to every messages & requests pertaining to the flight

3. Monitor and Coordinate Aircraft Handling on the ramp

• Apply regulations on dangerous goods handling and loading
• Communicate provisional loading to Load Planning department
• Perform briefings and de-briefings with Ramp teams
• Ensure that aircraft is handled and loaded to in accordance with company procedures and regulations
• Report final loading to Load Planning department
• Monitor and correct the providers if needed, and report back to Management to feed Safety Management System.
• Ensure a safe work environment

4. Coordinate and apply the Station Turnaround Plan

• Monitor and Enforce company and local government Security rules,
• Monitor and Enforce company and local safety rules of the ramp during all phases of the turnaround
• Monitor and evaluate progress on the critical path of turnaround plan to reduce ground time during short turnarounds
• Monitor suppliers to ensure conformity, and on time completion of tasks

5. Follows crew rotation and prepares related documents

• Follow crew rotations to arrange for crew accommodation and transportation.
• Prepare General Declarations for arrivals and departure
• Update hotel and transportation providers on changes in aircraft schedules

Requirements:

• Lead agent experience in flight operations displaying leadership qualities
• Strong will to succeed when faced with difficult situations in high stress environment
• Strong decision-making skills
• Ability to maintain vigilance at all times
• Ability to plan and anticipate
• Ability to prioritize based on changing situations
• Shift work is required, including nights, weekends and holidays
• Will be called upon to perform Passenger Service Agent key position duties. Main function is on the ramp as an operations agent

Key Job Competencies:

• Safety Awareness
• Teamwork
• Communication
• Adaptability
• Initiative
• Quality Focus
• Proactivity

Work Remotely

• No

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
Mask may be required depending on airport regulations

Education:

• Bachelor's (Required)

Experience:

• airline: 1 year (Required)

Work Location: One location

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