Company Overview

Every firm has a culture – the values, beliefs, methodology, attitudes and standards that reflect an organization’s DNA. But the truly inspiring firms – the game-changers, the industry leaders and the disruptors – have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over the years, we have purposefully built and nurtured our client-first culture.

Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service with offices in Austin, Baltimore, Boston, Delaware, Frankfurt, London, New York, North Carolina, San Francisco, Singapore, Southern California, Virginia and Washington, D.C. The firm’s institutional and private clients are based in 50 states and more than 44 countries and territories and are served by over 800 colleagues worldwide, all of whom are equity owners of the firm.

Position Summary
ISG Client Service (CS) delivers highly customized and comprehensive service and reporting to our clients. The ISG client service team is responsible for working with various family offices, high net worth individuals and institutions across the United States, Europe and Latin America. As a key member of the ISG CS team, the Relationship Associate performs a range of activities to assure prompt, accurate and thorough execution of client requests and performance reporting for clients. Additional responsibilities include support for portfolios with alternative investments including facilitating cash movements, updating monthly or quarterly market values, running regular performance reports and various accounting and operations functions needed to support these clients.

The primary duties and responsibilities include but are not limited to:

Client Operations (65%)

• Calculation of investment performance and compiling custom performance reporting
• Update and manage client alternative asset pricing by coordinating with Portfolio Management and Operations Teams.
• Actively support client account maintenance activities including opening new accounts, address changes, online enrollment, etc.
• Handle cash management activities including domestic and international fund transfers, monitoring client cash balances, establishing recurring payments and resolving issues as needed.

Client Service (35%)

• Facilitate and prepare alternative asset subscription and redemption forms and maintain records of corresponding AML documentation.
• Correspond with clients to request timely signatures on investment agreements, and subscription and redemption documentation. Electronic filing of executed documents.
• Perform general administration including writing and editing correspondence, answering phones, contact data maintenance, etc.
• Complete ad hoc client-related projects as needed.

Qualifications:

• Bachelor’s degree in accounting or finance; 2+ years financial industry or client service/operations experience preferred

• Highly organized work style; detail-oriented and accurate.

• Ability to multi-task and adapt to changing priorities to meet client demands.

• Collaborative team-player; self-motivated with a strong work ethic

• Demonstrates tact, discretion and good judgement in handling sensitive and confidential information.

• Proficiency in leveraging systems and processes to execute activities with accuracy and efficiency.

• Proficiency with M.S. Office suite including Excel, Word & PowerPoint

• Exhibits excellent communication skills, both verbal and written.

• Eager to contribute and learn, ask questions and provide solutions

• Experience with trust administration and/or client account documentation a plus

• Experience using Adobe Acrobat and DocuSign

• Ability to comply with Covid-19 vaccination policy

• Ability to work in an office location

Salary: $65K-$105K Commensurate with experience and location. Does not include bonus or long-term incentive eligibility (if applicable).

Benefits

At Brown Advisory we offer a competitive compensation package, including full benefits.

• Medical
• Dental
• Vision
• Wellness program participation incentive
• Financial wellness program
• Gym membership discounts
• Fitness event fee reimbursement
• Corporate gym membership discounts
• Colleague Assistance Program
• Telemedicine Program (for those enrolled in Medical)
• Adoption Benefits
• Daycare late pick-up fee reimbursement
• Basic Life & Accidental Death & Dismemberment Insurance
• Voluntary Life & Accidental Death & Dismemberment Insurance
• Short Term Disability
• Paid parental leave
• Group Long Term Disability
• Pet Insurance
• 401(k) (50% employer match up to IRS limit, 4 year vesting)

Brown Advisory is an Equal Employment Opportunity Employer.

Job Type: Full-time

Pay: $65,000.00 - $105,000.00 per year

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