• Supervising administrative staff. Interviewing, hiring, orienting, training, developing, and disciplining staff as necessary. Organizing work and work processes. Conducting annual performance appraisals and recommending merit increases in conjunction with the Practice Administrator and consistent with Hospital policy. Conducting regular staff meetings.
• Maximizing revenue by ensuring all appropriate registration and administrative paperwork is generated at the time of patient registration and forwarded to the Hospital and/or Foundation in a timely manner for billing purposes. Identifying opportunities to change registration, scheduling and billing processes and procedures to enhance positive patient experience.
• Ensuring all Program personnel are trained in Hospital policies and procedures, and appropriate features of the Hospital’s information systems, including follow up training and consultations. Ensuring compliance with third-party regulations and requirements (such as DPH, licensure, The Joint Commission, OSHA, etc.) and billing as they relate to proper documentation, coding and charge entry processes for program clinical services.
• Evaluating Program’s space needs. Overseeing clinician schedule(s) to ensure appropriate room utilization and resource allocation. Monitoring and coordinating any facility issues which affect operations and recommending improvements.
• Purchasing and monitoring daily medical and office supply needs through established Hospital protocols to ensure efficient patient care. Communicating trends and patterns to support cost containment and ensures appropriate use of supplies.
• Ensuring patient satisfaction by providing positive and effective customer service. Monitoring, recommending and implementing improvements for patient satisfaction.
• Organizing and maintaining daily administrative operations of department. Preparing, verifying and monitoring departmental payroll and maintains related records. Preparing periodic reports and documents to comply with hospital, governmental, regulatory and/or funding agency requirements, according to established schedules. Coordinating administration of departmental fellowship and/or residency programs, training grants and related programs.
• Participating in budget process by identifying and analyzing trends and patterns and prepares cost projections. Developing proposals to improve cost effectiveness.

To qualify you must have:

• An Associate’s Degree in business or closely related field is required with over (3) three years of experience. Bachelor’s Degree preferred. Additional years of experience may substitute for a degree.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.