Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

MSS Operations Technology is a global team responsible for developing a wide number of key platforms and technologies in use in MSS. Be part of a truly global team with colleagues in Guangzhou, Hong Kong, Mexico City, Paris, Pune, New York & London. Software and solutions used in ~50 sites in HSBC Group. As a part of the team, you will work with many colleagues on a wide range of technology as well as helping to support the MSS Operations function. The current team has an excellent relationship with Operations and works with various support functions in an agile way.

Here’s what you can expect:
The role of America Production Lead within the Markets & Security Services Operations Technology (MSSOT) team, is to deliver a high and proficient level of governance and control across the MSSOT Production estate during the America time zone. This is a leadership role with governance responsibility. You will be responsible for working with the developments pods & leads in New York & Mexico, ensuring that they are continuously striving for improvement, reducing production incidents, and increasing release cadence.

Our goal is to ensure everyone in the team releases code, raises a production change request does production support, this role is critical in helping us achieve this. The successful candidate will be expected to perform the following duties with a high level of competence:

• Responsible for AMER regions ‘State of the Nation’ Daily report detailing Incidents across the MSSOT technology estate.
• Participate in cross Global Business / Global Function (GB/GF) Communities of Practice (CoP) meetings to help influence key decisions made at a group level.
• Represent MSSOT in multiple MSS and regional Meetings, Service Resilience working groups and APAC Service Management forums.
• Work with multiple teams and programme leads to understand, call out and review how their services operate in Americas.
• Continually improving the operating environment for production, focusing on reducing toil, improving automation across MSSOT, using data.
• Production lead for MSSOT Americas related applications
• Hands on in innovation to improve automation of production environment. From working to be API first service management & more metric driven. To helping the teams work on the latest service management technology

For this role, HSBC targets a fixed pay range between $157,700 and $236,600.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

• Good communication and interpersonal skills
• Proficiency in verbal and written English.
• Strong customer focus and commitment to delivery.
• Good relationship management skills,
• Hands on, not afraid to use data with scripting or coding to improve the operating environment.
• Excellent problem solving and service support skills
• Ability to work in a fast-paced dynamic environment to deliver high quality results under tight schedule and high pressure

Additional Skills:

• Experience with MSS Operations Technology

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.