Applications Development Manager

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About Applications Development at UPS Technology:

Our Application Development teams use their expertise in programming languages and software design to develop next-generation technology. They are responsible for developing the applications which track and move up to 38 million packages in a single day (4.7 billion annually). This team works closely with all of our customers to build innovative technologies that are customized to drive our business and provide the ultimate customer experience. As a member of the applications development family, you will help UPS grow and provide valuable services across the globe.

About this role:

The Applications Development Manager will lead a blended global team (UPS & Consultants) that will support Brokerage Systems in all phases of the project lifecycle, provide 24X7 support. Key projects such as NGB and BOSS Modernization.

The Applications Development Manager is responsible for the delivery of quality technical solutions while participating in the development of the broader strategy. This position participates in component and data architecture design, technology planning, vendor selection, testing, and production support for Applications Development (AD) initiatives to meet business requirements and ensure compliance. This position manages the scope, develops and leads a team of UPS and flex staff resources, and collaborates with business units and 3rd party partners in delivering emerging technologies. He/She is responsible for the work of others, resource allocations, and decision-making affecting the success of assigned projects (i.e., results, deadlines, and budget). This position provides consultation, training, and subject matter expertise for applications’ development, maintenance, and support specific to Feeder Operations.

Responsibilities:

Manages I.S. Projects

• Manages project life cycles (i.e., project scope, resources, schedule, budget, initiation, start-up, design, building, and deployment) to see projects from beginning to end.
• Forwards project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources.
• Creates, prepares, and maintains project plans to estimate resources, plan schedules, define goals, establish metrics, assess risks, and develop cost plans and to provide stakeholder reports.
• Ensures affected functions and groups are identified to negotiate changes and ownership of processes and to manage project impact.
• Provides status communications for senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customers' needs.
• Monitors assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage team productivity, project timelines, and deliverables.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.
• Determines decisions regarding tools, methods, and approaches to meet project goals.
• Manages the change control procedure to ensure project deliverables are formally reviewed, completed within planned cost and timeframe, and closed.

Manages System Analysis and Design

• Collaborates with domain and enterprise architects to participate in and drive designs internally and externally to comply with defined architecture governance processes.
• Delivers solution architecture to meet business needs and to align with enterprise architecture.
• Prepares, reviews, and delivers designs according to standards, methods, and tools to ensure consistency and compliance with enterprise and solution architectures.
• Reviews system designs and contributes to policy to select architecture components.
• Initiates and evaluates impact analyses of major design options to manage and balance project scope, cost, and risk.
• Aligns systems designs to balance functional and non-functional requirements.
• Participates in business requirements and then drives functional requirements to ensure cost-effective technical solutions meet stated business needs.
• Defines technical visualization of proposed applications to obtain customers’ approvals and implementation authorizations.

Manages Design and Development of Applications

• Evaluates programming tools and techniques usage to ensure team adherence to standards.
• Guides analysis, design, coding, and testing to meet project goals.

Manages Creation of Application Documentation

• Provides advice on documentation content to satisfy business and system requirements.
• Ensures documentation sign-offs to meet requirements.
• Facilitates the production, maintenance, and distribution of documentation to meet project needs.
• Oversees documentation reviews to ensure documentation meets the needs of project stakeholders.

Guides System Integration

• Approves design and build of integration components, interfaces, and documentation to ensure system interoperability.
• Ensures definition and execution of end-to-end testing criteria to facilitate delivery of quality applications.
• Defines technical criteria to select products and components.
• Recommends alternatives to select tools methods and approaches.

Manages Applications' Maintenance and Support

• Leads problem resolution to identify, recommend, and implement process improvements.
• Leads process improvements (i.e., application enhancements, procedure changes, and staff cross-training) to reduce costs for supporting and maintaining applications.
• Communicates status of issues and incidents to keep senior management and stakeholders informed.
• Manages maintenance efforts to support vendor systems.
• Approves and provides input for support plans to manage maintenance and support efforts.
• Ensures applications are properly staffed to meet service level agreements and incident response and resolution expectations.
• Leads and ensures the creation and delivery of proper training to ensure project success.

Evaluates and Monitors Emerging Technologies and Products

• Monitors the industry to gain knowledge and understanding of currently emerging technologies.
• Identifies new and emerging hardware and software technologies and products to maintain industry competitiveness.
• Determines relevance and potential value of new technologies to present industry information to staff and management.

Manages and Develops Others

• Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
• Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
• Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
• Coaches’ others and provides on-going feedback and support to improve performance.
• Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
• Makes salary recommendations to reward employee performance.

Minimum Qualifications:

• Experience with Agile Development, OpenShift, .NET and SQL & PL/SQL
• Excellent Leadership skills, Technical Analysis and Troubleshooting skills
• Familiarity with web development/support and database optimization
• Excellent written and verbal communication skills
• Bachelor's degree and/or Master's degree in Computer Science or related discipline or equivalent in education and work experience.

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.