Summary

Area Managers oversee the scope of work for everyone in the company, in one or more areas. Area managers ensure the staff is doing their job effectively. They oversee all relevant duties and ensure those duties are completed to the customer’s satisfaction. They hire staff to perform any duties within the area, and train.

Duties

Area Managers are those who oversee and supervise the work of supervisors, and staff. They plan staff schedules and keep track of their attendance. They may create checklists for different positions, to be completed daily. They communicate with customer contacts in the facilities. They coordinate all staff activities, train new staff, and at times supervise and discipline staff. They schedule and attend monthly/quarterly partnership meetings. They are responsible for motivating their team and resolving conflicts, to ensure a productive work environment.

Responsibilities

• Leads frontline employees and support staff
• Hires, trains, evaluates, coaches, and terminates employees as needed
• Performs final walkthrough inspections and follow up plans as needed
• Ensure that the cleaning specifications sold to client are being fulfilled and that the work is being completed on budget (labor and chemical).
• Scheduling: Review existing accounts schedules and loading in new ones
• Maintains scheduling for frontline employees and support staff
• Adjust employee hours to ensure they are correct for payroll
• Manage Labor Budgeted Hours for all jobs
• Stock new jobs and restock current jobs
• Oversee Startup/Initial Clean Team
• Plan and attend Partnership meetings (big 10 monthly, all others quarterly)
• Record and fulfill KPIs
• Provides superior customer service by working with management team and customer contacts
• Assists in building the management and support staff team under the direction of OP Senior Leadership
• Attends weekly staff and leadership meetings
• Work whatever hours necessary to perform the above and any other duties as needed
• Work minimum of 40 hours per week, week can be as high as 50 hours per week

Knowledge and Skills

A successful Area Manager must know how to converse well, have good communication skills, good leadership skills, decisive, is personable, with the ability to get along well with other staff. They need to have leadership, interpersonal, problem solving and time management skills. They need to be hardworking,
with self-accountable, and dependable. Can multitask, delegate effectively, and work as part of a team. Valuable, but not mandatory, they know and understand how to use various pieces of equipment.

Experience Requirements

Prior leadership or management role. Valuable experience, in the industry or company of hire. Ideally, experience in all aspects, leadership, industry, and field.

Work Conditions

An Area Manager may work in a company office or at customer facilities. They may work longer hours from time to time. Other times may be a typical 8 hours, occasionally less. They may work outdoors on occasion, possibly for trash removal or grounds work.

Commitment to Core Values

An Area Manager should demonstrate a constant and continued commitment to Office Pride’s Core Values. An Area Manager should encourage their staff, as well, to adhere to these values and to fully adopt a heart posture to Honor and Glorify God in all of their actions and interactions.

Key Performance Indicators

Performance-based incentives (Bonuses) will be provided based on the following KPI’s: