SUMMARY

The Assistant Banquet Manager will create an environment where the guest identifies that quality, service; esteem, value and safety are the rule. Individual will orchestrate the people, place and things within the venue to create a flow. Exceptions must be anticipated such that guest's needs are met thereby truly exceeding guest expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Creates an environment associated with fine dining events
• Completes and/or assists payroll processing
• Appraises staff performance, directs, praises and disciplines employees
• Maintains standards of the training
• May be required to lift and carry trays
• Assist outdoor functions; will be exposed to cleaning supplies as necessary
• Schedules efficiently, ensuring it's reflective of business demands
• Ensures service to individualized guests' needs and expectations, recognizing that guests are different and must be accommodated accordingly
• Maintain a commitment to customer service and guest satisfaction
• Lead and supervises the banquet team
• Ensure physical atmosphere and cleanliness of the meeting space, including inspecting furniture, fixtures and equipment
• Responsible for daily report input and log book entries
• Enforce high standards of hygiene and sanitation within the department
• Ensure the security of monies, credit and financial transactions
• Supervise the performance, attendance, attitudes, appearance, and conduct of team
• Monitor time punches in payroll processing system, ensuring accurate payroll for all associates
• Monitor and maintains the banquet departments’ systems and equipment to ensure their optimum performance
• Provide prompt follow-up to all guest concerns
• Empower team to exceed service standards
• Instill a calm, organized approach in all stressful situations
• Work with HR to recruit and hire staff
• Order all necessary office supplies and ensures proper stocking levels
• Maintain a safe and pleasant work environment
• Ensure cleanliness of the banquet departments’ storage rooms
• Promote high associate morale
• Recommend discipline and/or termination when appropriate of team members
• Take a proactive approach to coaching and counseling
• Attend appropriate resort, division and department meetings
• Resolve guest issues promptly and with great care and effectiveness
• Maintain a strong knowledge of hospitality trends, especially food & beverage
• Provide general resort information for guests
• Offer warm and sincere welcome/farewell for all guests of Oglebay Resort including use of guest name and good eye contact with each guest
• Maintain an up to date working knowledge of all resort amenities as well as any special events
• Interact with resort staff in a professional manner, assisting other departments with necessary information
• Always maintain a professional demeanor and attitude
• Communicate all pertinent information to the banquet team
• Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons); reports any/all safety incidents to maintenance
• Ensure proper handling, cleaning and sanitation of equipment, china, glass and silver
• Maintain a professional appearance; follows all Oglebay Resort dress code standards
• Remain alert, courteous and helpful to the guests and colleagues at all time
• Posses excellent computer skills and strong working knowledge of Microsoft Office programs
• Able to work in a fast paced environment, display excellent leadership skills while being a positive example for staff
• Complete appropriate trainings listed on the human resources Training Matrix
• Adhere to Wheeling Park Commission’s safety rules and policy; refer any and all safety concerns to department manager, safety committee, or human resources
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Wheeling, WV 26003: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.