Job description

Assistant General Manager - Urban Air Adventure Park Fairfield Township, OH

• Salary $45k-$50k plus quarterly performance bonus
• Employment Type: Full-Time

Our brand is growing and adding new locations, looking for passionate people seeking advancement! Our group operates a number of locations with more in development. This role is just the tip of iceberg

Nights and Weekends. See Operating Hours below

We are looking for an energetic, detail-oriented professional to join our team in our location at 3175 Princeton Road, Hamilton, OH 45011. At Urban Air, the Assistant General Manager (AGM) is a high-level leader who will build a strong team in a fast-paced, exciting environment. The AGM motivates, instills accountability, and achieves results to drive success at the location while maintaining our culture of safe, fun family entertainment! The AGM provides leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

We are looking for someone who can consistently drive a positive culture within our team with the ultimate goal of improving our total guest experience

The AGM is expected to provide training to other managers in every nuance of the business and make sure team members have all the resources and knowledge they need to be successful.

RESPONSIBILITIES

Duties: Daily and weekly duties may consist of but are not limited to:

• Draw up weekly schedules
• Assist with inventory and ordering
• Work with GM and other managers in managing daily operations to ensure a positive, safe and profitable working environment
• Recruiting, interviewing and hiring new employees
• Training of new and current employees
• Competently perform duties in the absence of the General Manager
• Oversee execution of routine safety standards
• Drive food and beverage sales initiatives

Guests: Consistently meet the standards for the guest experience (quality of operations).

• Deliver an unparalleled guest experience through the best combination of food, drinks, attractions, and games in an ideal environment for celebrating all out fun
• Maintain a safe, clean, and secure environment for all Urban Air guests and staff
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

People: Hire, train, retain, and develop the team.

• Love people! We are in the business of creating memories worth repeating!
• Cultivate a team environment that provides exceptional guest service while directing the team managers and ensuring all staff members perform at a consistently high level.
• Develop and ensure execution of the staff training program for all employees at the location.
• Ensure staffing levels and management coverage is appropriate to meet the needs of the business and maximize the guest experience.
• Lead and influence the team through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity.
• Develop and ensure execution of all employee recognition and incentive programs.
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Profits: Optimize financial results (drive location sales and control costs).

• Responsible for all aspects of the operation including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and site initiatives.
• Analyze financial reports and develop action plans to grow revenue and control expenses in order to meet or exceed the annual budget.
• Maintain systems which ensure overall fiscal responsibility for inventory, etc.

REQUIREMENTS:

• Minimum Education: Associates degree; BA, BS preferred

or

• 1+ years experience in Facility Operations and/or Retail Management
• Minimum Experience: Experience in hospitality a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• Brand Ambassador and Culture Champion!
• Excellent oral and written communication skills, problem-solving, decision-making, conflict management, and customer service skills required.
• Organization skills and proven ability to lead, supervise, and coach fellow team members required
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Intermediate computer skills including Microsoft Office preferred.
• Ability to work nights, holidays, and weekends.
• Understanding of marketing strategies, including social media.
• First Aid/CPR Certification a plus

PERSONAL CHARACTERISTICS:

• Ability to maintain and project professionalism, internally and externally
• Adaptability, flexibility, general enthusiasm for the business
• Excellent pace and energy, self-motivated
• Selfless approach: Our team operates like one big family
• Ability to establish working relationships with all employees, management, and vendors
• Excellent teaching and coaching skills
• Holds self accountable for high personal standards of conduct along with a professional appearance and attitude
• Respect for individuals, guests, vendors, and employees, and an appreciation for inclusion
• Courteous/nice/spirit of generosity
• Innovative and strategic thinker
• Capable of developing compelling sales strategies
• LOVES Urban Air

LEGAL MAKES US SAY:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to:

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. OK, now that "Legal" is over, how could you not want to work here?!

Career Level Required: Manager (Manager/Supervisor of Staff)

Experience Required: 1+ Years

Education: Bachelor's Degree preferred, but not required

Job Type: Employee

Job Status: Full Time

Anticipated Hours of Operation (subject to change):

Monday -Thursday: 4pm - 8pm

Friday: 4pm - 9pm

Saturday: 10am -9pm

Sunday: 11am - 7pm

**Hours may differ during school breaks or due to special events**

Why Work Here?

Join an award-winning company and sell FUN!!

If you’re looking for the best place for safe, fun, affordable activities for the entire family, then you have found the right place. Urban Air Fairfield Township fits the profile precisely. Urban Air Fairfield Township is a premier full-service family entertainment center offering a variety of attractions perfect for all ages. Urban Air Fairfield Township is the perfect venue for kids’ birthday parties, church events, corporate gatherings or a day out for some family fun. No matter if you are looking for a kids birthday party venue or to have some family fun, Urban Air Fairfield Township is the place to go.

Job Type: Full-time

Salary: $45,000 to $50,000/year, quarterly bonuses, advancement opportunities

Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Experience level:

• 1 year

Weekly day range:

• Weekend availability

Application Question(s):

• Positive culture creation is a huge part of this position. What have you done in previous positions to change and improve culture?
• Why are you interested in working in the family entertainment industry?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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