Join a successful, community-oriented bank with an engaging, employee focused culture! Our branch positions allow you to be in control of your growth and development from the start. We are looking for an Assistant Branch Manager to join our Towson Team. Prior banking experience is required, supervisory/management experience strongly preferred!

SUMMARY

The Assistant Branch Manager assists with directing, overseeing, and administering the operations of the branch. Under the guidance of the Branch Manager, this position functions as part of the branch management team, handles management responsibilities in relation to the Relationship Guides, and performs Branch Manager's duties in her/his absence. The Assistant Branch Manager promotes the Bank's relationship sales culture, provides an outstanding customer experience and seeks to acquire, deepen and retain customer relationships. Professionalism, leadership, being a positive role model, and promoting teamwork are key to this position.

ESSENTIAL FUNCTIONS

• Directly assists the Branch Manager with all management functions including staffing, scheduling, performance management, training, one on one's, coaching, and employee recognition and development.
• Coaches and trains branch staff.
• Performs the Branch Manager's duties in her/his absence.
• Creates an outstanding customer experience that is personalized, responsive and convenient.
• Serves as product knowledge branch expert having thorough knowledge of product features and benefits and the ability to sell the benefits to customers.
• Embraces the Bank's relationship sales culture by acquiring relationships with new customers and deepening and retaining relationships with existing customers.
• Assists with directing, overseeing, delegating, and completing the daily operations. Runs a teller drawer as needed.
• Processes the following: Opening/Closing accounts, CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, debit card and ACH disputes, debit card orders and wire transfers.
• Other duties as assigned.

EDUCATION / SKILLS REQUIRED

• High School diploma, or equivalent.
• 2 to 5 years of experience in a Teller/Customer Service Representative role.
• 1+ years of supervisory experience preferred.
• Excellent customer service, verbal and written communication skills.
• Strong interpersonal skills.
• Demonstrated initiative and ability to sell and cross sell products and services.
• Effective problem solving and decision-making ability.
• Accurate and detail-oriented.
• Strong multi-tasking and organizational skills.
• Team player.
• Ability to count large sums of cash and coin.
• Solid knowledge of personal computers.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Must be able to remain in a standing position for long periods of time (50%-75% of the time)
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Required to assist at other branch locations based on business need.
• Ability to work a schedule that includes evenings and weekends and flexibility during the week.
• Must be able to lift up to 60 pounds.