Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Assistant Manager for the Group Reservation Coordinators and will be responsible for assisting the Global Groups and Wholesale Manager in leading and coordinating the department's operations. The Assistant Manager will work closely with the Manager to ensure that the Group reservation coordinator team runs smoothly and efficiently while providing exceptional customer service to both clients and colleagues.

Job Specifications:

• Housing: Not Available
• Outlet: Remote
• Shift & Schedule Availability: Year Round / Full Time
• The budgeted range starts at $52,000 - $62,465. Actual pay will be adjusted based on experience.

Job Responsibilities:

• Assist the Global Groups and Wholesale manager in overseeing the day-to-day operations of the department, including managing staff schedules, delegating tasks, and ensuring adequate staffing levels.
• Communicate effectively with clients and internal stakeholders to understand their needs and provide excellent customer service, including addressing inquiries, concerns, and complaints in a timely and professional manner.
• Work with the Manager to develop and implement strategies that, streamline processes, improve the customer experience and improve stakeholder relationships.
• Provide training and coaching to new and existing staff members to ensure that they are meeting departmental standards and goals.
• Analyze departmental performance metrics, identify areas for improvement, and implement changes as needed to improve efficiency.
• Collaborate with other departments and stakeholder to ensure seamless coordination of group reservations across 15 different resorts.
• Manage special projects as assigned by the Group Reservation Coordination Manager.

Job Qualifications:

• A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• At least two years of experience in a management role in the hospitality industry, with a focus on group reservations and events.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and colleagues at all levels.
• Strong leadership, coaching, and motivational skills to develop a team of staff.
• Exceptional organizational and project management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience with hotel reservation systems Iqware and group sales software FDC/Delphi is preferred.
• Proficiency in Microsoft Office Suite and other relevant computer software programs.

The expected pay range is $52,000 - $62,465. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 494570