About The Role
Main responsibilities:

• Cover for the General Manager, and all their duties, when away from the showroom
• To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales / KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
• Working with Installation Managers to ensure service standards of Installers and installations are maintained
• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
• Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams

About You
Essential Skills and Knowledge:

• Kitchen design experience is preferable but not essential
• Experience in a retail management or sales role is preferable
• You can work 40 hours a week including weekends and evenings as standard
• You are customer-focused and prepared to work in a fast-paced, ever-growing environment
• You'll have the ability to work in a large sales team and achieve key performance metrics

About The Company
Wren Kitchens is looking for passionate and inspirational candidates to assist us in our rapid expansion throughout the USA. From our humble beginnings in the UK, we have quickly grown to be the number one kitchen retailer and manufacturer, boasting over 100 locations, and are looking to do the same across the states. With career paths in retail, manufacturing, installation, corporate offices, training, and development, we are able to offer multiple career paths, with an exceptional amount of growth, for driven individuals.

With our exponential growth plan, we are looking for incredible individuals to join us and continue our success story.

What Wren Offer:

• A fantastic team environment with great facilities
• Excellent in-role training and development
• Fantastic career advancement opportunities
• High-quality IT equipment and software
• Paid vacation allowance
• 401(k) plan
• Health, vision and dental coverage
• Generous employee discount

Job Type: Full-time

Pay: $55,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• East Hanover, NJ 07936: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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