Available Title(s):
484SA-NN_CS_NPS - IT System Administration - Senior/Specialist

Business Title:
Associate Director, IT Services

Employee Type:
Classified

Time Type:
Full time

Position Term:
12 Month

Position Details:

Summary of Duties:

The Associate Director of IT Services position within the Carson College of Business (CCB) has a dual role as the manager for CCB Office of Technology system administration and helpdesk staff, in addition to performing advanced technical work throughout the area.

As a manager of assigned staff, this position is responsible for ensuring that system administration and helpdesk staff are properly supervised using proven leadership and advanced IT skill sets. The person in this position will direct staff in their respective job functions, as well as providing constructive feedback and assisting with ongoing professional development of assigned staff. In the Director's absence, this position will serve as the representative of the system administration and helpdesk section.

Additionally, this position works closely with ITS (Information Technology Services) Enterprise Infrastructure Services, ITS Information Security Services, and ITS Enterprise Systems Group to ensure that all cybersecurity and development mandates are met in a timely fashion to provide our customers with the tools required to meet their missions as well as maintain the highest level security posture possible.

Required Qualifications:

• A Bachelor's degree and eight (8) years professional experience, with (3) years in supervisory or managing role. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
  
• Experience communicating with technical and non-technical colleagues to resolve problems in a timely manner.
  
• Experience in using internal communication systems to organize and update content for information consumers. (Particularly Intranet)
  
• Experience leading and/or supervising staff.
  
• Experience working with cloud vendors and solutions such as Microsoft Azure or AWS.
  
• Demonstrated ability to work as a member of a team.
  
• Demonstrated ability to work individually.
  
• Experience using MS Office Suite, SharePoint, Zoom Video Conferencing solutions, Project/Tasks management tools (ex. Wrike, JIRA, Kanban).
  
• Ability to thrive in a dynamic problem-solving environment.
  
• Advanced proficiency with Windows Server systems administration.
  
• Experience providing professional, polite customer service to clients and partners with a wide spectrum of needs and experience.
  
• Enterprise-level experience and working knowledge in administering the following production servers/services: Windows Server 2012/2012r2/2016/2019; Windows PowerShell and Windows command scripts; Active Directory; Certificate Services; Microsoft SQL Server; IIS; Virtual Machines with Hyper-Vl; Network configuration; Firewall security; Server Backup Strategies; and Help Desk/Service Desk Support (Supervisory Role).
  
  

Preferred Qualifications:

• Experience in Higher Education or non-profit environments.
  
• Knowledge of Linux systems administration.
  
• Enterprise level experience and working knowledge in administering the following production servers/services: System Center (or equivalent systems management software); SharePoint Products and Technologies; and Microsoft Clustering and HA solutions.

Additional Information:

Area/College: Carson College of Business
Department Name: CCB Office of Technology
City, State, Zip: Pullman, WA 99163
Department Link: business.wsu.edu
Monthly Salary: Range IT07 | $7,006 to $9,422 (Step A - Step M)

Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation.
FTE: 100%
This is a permanent position.
Posting Close Date: Applicants must submit their completed application by Sunday, April 23, 20223 at 11:59 p.m.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions: Please upload all required documents (outlined below) in the "Resume/CV" section of your application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Required Documents:

1) Resume/CV

2) Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/Associate-Director-IT-Services_R-9226

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.

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