Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

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As an Associate Manager, Customer Experience Center on Stryker’s Instruments team, you will help manage budget, operations and clinical utilization of the 1941 Stryker Way laboratory.

Who we want:

• Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  

What you will do:

• Leads the 1941 Stryker Way Customer Experience Program including event management, process creation and updates, communications, stakeholder management and most administrative duties (project management, catering, supplies, print materials).
• Maintains program and facility data to report out on utilization, highlights, business impact and future opportunities.
• Maintains the scope of the Customer Experience Center as well as the day-to-day operations.
• Supports internal customers on the creation and daily onsite execution of labs by managing agenda creation, product needs and event details.
• Coordinates and purchases necessary equipment and lab supplies, while partnering with business stakeholders for upcoming product launches and placement in the lab.
• Manages annual budget exceeding 250K
• Owns facility procedure documents, waivers, NDAs, certifications, maintenance schedules, and proactive testing.
• Remains up to date on necessary employee compliance and safety trainings, and facilitates the sharing of information to onsite participants.
• Continues to look at existing facility and team capabilities to support future needs of the program.
• Builds and maintains relationships with onsite vendors to support the facility and IT maintenance of the space.
• Demonstrates technical proficiency across the Stryker portfolio to support HCP customer visits, R&D validation labs, and medical education programs.
• Shows understanding of markets and competitors to facilitate program agenda and needs.
• Remains connected to network of Stryker facilitates to promote best practice sharing as well as future development
• Partners with the internal customers to host HCPs and meet of exceed established event goals.
• Recommends and implements improvements for future customer facing engagements.
• Collaborates and influences others on cross-functional teams, advancing partnerships to achieve business objectives.
• Demonstrates financial acumen.

What you need:

• Bachelor’s degree in marketing, business or related experience required.
• 6+ years of work experience required
• 3+ years medical device or Medical Education experience preferred

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com