The Field Service Technician consults with Ford AV clients to help maintain, diagnose, and repair their A/V systems. The Field Service Technician works with Ford’s Customer Care Dispatch team and is responsible for providing quality customer service to diverse clientele, utilizing hand tools and diagnostic equipment, attending to service calls and work orders in a timely manner, and repairing A/V systems and equipment. The Field Service Technician can expect to visit an average of two to three client sites per day.

Qualifications:

• Proven ability to diagnose and troubleshoot A/V or technology systems
• Programming experience with Crestron/AMX
• Prior experience installing/repairing commercial A/V (sound, video, lighting, projection systems)
• Experience processing work orders/Service tickets
• Ability to communicate technical issues and resolution plans clearly both verbally and written
• Associates degree or higher in electronics or related field preferred

To Apply: Apply online at www.fordav.com/careers.

Pay & Benefits: Ford AV offers competitive compensation and benefits including medical insurance, dental, vision, short-term disability and life insurance, paid time off (PTO), 401K (w/ matching fund), profit-sharing, and opportunities for advancement.

Drug Testing and DOT: Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. This is a safety sensitive position; therefore, a DOT certification is also required. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a DOT physical exam. A final offer of employment is contingent upon a negative drug test result and obtaining a DOT certification.

EOE/AA/M/F/D/V

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Associate (Preferred)

Experience:

• AV Project: 1 year (Preferred)

Work Location: One location

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