Aviation Product Specialist - (Onsite) Miami, FL

Salary Description

$45,000 - $60,000

Description

This position requires a firm understanding of the aviation field working with (or similar) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product.

The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.

The superior candidate, when ready, will be eligible for Project Coordination and Implementation Projects, including additional bonuses.

Salary: $45,000 - $60,000 a year

Key Responsibilities

• Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function).
• Identify, research, and resolve technical problems.
• Track and monitor customer issues to ensure a timely response.
• Liaison with our Development Department to document customer specifications.
• Test software program modifications and resolutions to report technical problems.
• Liaison with Technical Writing Department to develop documentation of new program features.
• Customer training (on-site or at TRAX location).
• Ability to travel domestic/international is required for on-site training assignments.
• On-call service for customer emergencies.

Qualification Requirements:

Bachelor’s Degree in Aviation or related field OR at least 1 year of experience in the aviation field working with (or similar) Technical Records, Engineering, Maintenance and/or Software Implementations. Must have excellent communication, teamwork, and problem-solving skills.

• Could travel up to 50% (Domestically & Internationally) and a valid Passport are required.
• Previous experience in the aviation field.
• Must be tech savvy ( possess computer skills).
• Must be able to travel domestically and internationally; short term/long term.
• Adapt a friendly and helpful attitude when assisting our airline customers.
• Outstanding Communication skills – both verbal and written.
• Strong attention to detail.

The following skills are desired but not required:

• Experience using other aviation software is a plus.
• Multilingual is a plus.

Benefits Our company offers a full benefits package, which includes the following:

• 12 days of Annual Vacation, 17 Days after 10+ years.
• 4 days of Annual Excused Absence.
• Early Dismissal Days in Conjunction with Holidays.
• Health, Dental, Vision Insurance.
• 401k Program.
• Paid parking.

The Team: TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as the vast majority of low-cost-carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each and every project.

The professional teams here at TRAX all have their part or role in every project, they are:

• Java, iOS/Swift, PowerBuilder, Data Migration, Interface, and R&D Development Teams.
• Product Specialists, Software Testers, Technical Writers & Trainers.
• Project Coordinators.
• Internal IT, SaaS /Hosting/ Cloud IT, Database Admin Teams.
• Business Administrators & Accountants.

Our Company’s foundation is built on our CORE VALUES, which distinguish us and guide our actions:

Collaborative - We believe in the power of working together. We are more successful when we share goals and support one another.

Results-Driven - We work with exceptional people who achieve exceptional things. We create momentum based on the fundamental goal of getting things done.

Diverse - We learn from and respect the cultures in which we work. We value and demonstrate respect for the uniqueness of individuals and the varied perspectives and talents they provide.

Career Development - Work together, learn together, grow together! We believe in an environment that fosters professional development and provides growth opportunities to its people.

(e.g. EOE/ Veterans / Disabled)