Join a successful, community-oriented bank with an engaging, employee focused culture! Our Relationship Guide positions allow you to be in control of your growth and development from the start. We have active openings at several of our branch locations.

SUMMARY

This branch position is responsible for providing an outstanding customer experience while assisting customers with their basic banking needs, processing transactions and educating them about the Bank's products and services. The Relationship Guide I embraces the Bank's relationship sales culture and seeks to build and deepen customer relationships. Professionalism, customer service delivery, and teamwork are key to this position.

ESSENTIAL FUNCTIONS

• Creates an outstanding customer experience that is personalized, responsive and convenient.
• Effectively engages in conversations with customers and seeks to understand their needs.
• Ensures that customers are serviced in a timely, accurate and thorough manner.
• Committed to learning all Bank products and services, and effectively discussing them with customers while addressing specific benefits related to their banking needs.
• Seeks to build and deepen customer relationships by assisting with their banking needs, effectively handling questions and providing solutions.
• Educates customers on how to access RFSL 24-7 through the various channels. Guides customers step by step through processes (i.e. online banking, ATM PIN reset).
• Processes transactions which may include: checking and savings deposits and withdrawals, loan transactions, safe deposit box payments and official checks.
• Processes the following: CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, debit card and ACH disputes, and debit card orders.
• Adheres to cash handling, security and other operational policies and procedures.
• Other duties as assigned.

This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

EXPERIENCE / SKILLS REQUIRED

• High School diploma, or equivalent.
• 0 - 2 years customer service experience.
• Cash handling experience preferred.
• Excellent customer service and verbal and written communication skills.
• Strong interpersonal skills.
• Customer relationship focused.
• Accurate and detail-oriented.
• Team player.
• Adaptable.
• Ability to count large sums of cash and coin.
• Problem solving ability.
• Basic knowledge of personal computers.
• Dependable.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Must be able to remain in a standing position for long periods of time (50%-75% of the time)
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• May be required to assist at other branch locations based on business need.
• Ability to work a schedule that may include evenings and weekends and flexibility during the week.
• Must be able to lift up to 60 pounds.