Banquet Director / Catering Event Director

We are Invited.

At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Job Summary

Responsible for implementing workflow procedures based on direction from the company’s Food and Beverage Director, Clubhouse Manager, General Manager. Their duties include providing Food and Beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Ensure successful execution of the food and beverage activities and private event/member functions. Also supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Day-to-Day

• Day to day oversite, planning, and execution of all Banquet, Catering, Special Events, and Golf Outings
• Hands on participation and operations of all booked events.
• Schedule banquet service personnel and the budget labor costs. Make necessary staffing adjustments as changes occur in banquet area.
• Communicate with the Sales and Private Event Directors during the preparation of functions to ensure there is correct staffing and execution of the event.
• Oversee events/banquets and make sure food is out on time. Communicate with the host, after event, to ensure that everything met their standards. Collect payment for the event, completing necessary paperwork according to accounting processes and standards
• Complete scheduled inventories and ensure proper administration processes are followed.
• Responsible for all Front of house scheduling and ensure that they meet budgeted labor target.
• Collaborate with the Food and Beverage team to create and implement new ideas
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff
• Assist in selecting and developing a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
• Responsible for ensuring the service is team is properly trained to deliver exceptional service and to create memorable moments for Member. This could include interactive dining, table-side service, promoting specialty or signature items, etc.
• Executes all menus, promotions, and programs as outlined by the Director of Food & Beverage in accordance with Club standards.
• Hire develop, and performance manage banquet service personnel in accordance with Club procedures.
• Outline and implement various training programs, including required training and Hospitality First.
• Ensure service of food and beverage to the Members and guests, adhering to the Invited standards of service and excellence.
• Ensure side work is completed, as outlined in Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
• Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery on any complaints as soon as possible.

About you

• 3 + years in Banquet and Special event Operations and Execution
• 1 + years in Club management or related field in Food & Beverage Industry.
• Bachelor's Degree preferred.
• Preferred: Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
• Deals with highly confidential material (i.e. Member/Employee Data).
• Service STAR Training, Alcohol Management.
• Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
• Professional indoor office/Club environment.
• Deals with highly confidential material (i.e. Member/Employee Data).

Have more questions? Check out our Invited Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedInInstagramTwitterFacebook

Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Raleigh, NC 27617: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising experience: 3 years (Required)
• Catering / Banquet Service Operations: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

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