Pay Rate: $19.08/hr. minimum, (Dependent on experience)

Shift: EVENINGS
Position Type: Full Time

THE EXCEPTIONAL ENTERTAINMENT EXPERIENCE

We are building a legacy at Snoqualmie Casino by providing our guests an Exceptional Entertainment Experience. Team Members at every level have made the commitment to deliver on this promise every chance they can. The guest service practices that support this promise are:

• We appreciate that our guests have selected Snoqualmie Casino as their choice for entertainment.
• Support other team members – help them be successful in their jobs.
• Understand that when we’re on the floor we’re on stage.
• We deliver our promise to every guest on every visit.

PURPOSE

To oversee all staff in the front of the house by monitoring for quality food, beverage, service, and overall cleanliness; maintaining standards and policies; ensuring total guest satisfaction; managing timely, accurate, and thorough record keeping of personnel, sales, and labor and acting as a liaison between service staff and management.

SUPERVISORY SCOPE

• None.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Provide direct supervision and mentoring to Baristas by actively using verbal and written communication; i.e., memos, bulletin boards, etc.
• Demonstrate thorough knowledge of Barista staff positions, policies, and procedures.
• Spend the majority of shift on the floor observing, delegating tasks, and coaching all service staff.
• Mentor team members and fill in for service staff as needed.
• Monitor staff for accurate cash handling procedures.
• Communication with guests to address and answer questions, complaints, or concerns in a timely and professional fashion as defined by department policies, including questions regarding food, beverage, recipes, and prices.
• Communication with service staff and management via memos, bulletin boards, shift reports, and staff meetings.
• Provide staff orientations, training, and certifications including in the area of product up-sells.
• Complete service staff scheduling, performance management, and evaluations.
• Perform positive and constructive counseling on a fair, consistent, and impartial basis.
• Follow and monitor adherence to department policy and procedures including confidentiality, POS transactions, cash handling, sales labor reporting, product up-sells, and incident monitoring and tracking.
• Other duties and responsibilities as assigned.

Education and Experience:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• One (1) year previous Barista experience

PREFERRED

• Previous experience in MS Word, MS Excel, MS Power Point, and POS.
• Snoqualmie Casino Career Development Track Series completion.

Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for Security, Surveillance and DOT panel testing is required for Transportation positions. All other positions are subject to pre-employment testing, excluding marijuana.