As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

https://players.brightcove.net/3101254895001/default_default/index.html?videoId=6013229634001

This position has a base salary range of $54,400 - $68,000 - $81,600 USD annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

SUMMARY

Supports the management group to achieve SLAs, provide frontline support and achieve department goals. Provide leadership and support team to deliver excellent service to members, employee partners and external partners plus maintain high quality standards for completing complex processes within the ATM & Debit Operations Department. Support department and organizational initiatives and KPI’s with a focus on providing quality service to internal and external members. Work closely with vendors to ensure high service expectations are achieved.

ROLE AND RESPONSIBILITIES

• Monitors daily operations and processing to ensure service levels are achieved.
• Maintain department procedures to ensure accuracy and adherence to regulatory and security guidelines.
• Provide recommendations and implement process changes to improve efficiency, member experience and reduce operational expenses.
• Interact with vendors and hold them accountable to agreed-upon SLA adherence.
• Provide back up support for Debit Card Specialists.
• Manage escalations for the department.
• Partner with Project Lead and management on the implementation of various projects, upgrades and installations.
• Complete quarterly and monthly reporting tasks such as the Visa Operating Certificate, interchange (report and GL posting), ATM cost per transaction, ATM up-time and debit transactional data.
• Perform regular quality assurance reviews, communicate results to management and work with appropriate individuals to ensure adherence to policy and procedure.
• Present business updates to management on a quarterly basis.
• Resolve complex issues with minimal supervision or direction.
• Support additional functions as directed.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s Degree or equivalent in business or related field.
• Minimum 3 years of operational experience in the financial industry.
• Highly motivated, able to prioritize work and perform well in a high-volume environment.
• Excellent written and oral communication skills.
• Results oriented and ability to manage multiple initiatives simultaneously.
• Sensitivity to confidential information is required.
• Strong problem solving and analytical abilities.
• The individual should be able to identify errors or faults in process and recommend or implement solutions.
• Excellent Excel and analytical skills.

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.