BDC Customer Care Representative Job at McGrath Elmhurst Toyota
The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, booking appointments for the service department, and acting as the first point of contact for customers.
Responsibilities
- Promote and seek out opportunities to deliver a top-notch customer experience
- Interact with customers to identify their individual needs and opportunities
- Complete phone calls as assigned by the BDC Manager
- Stay informed about new products, features, accessories, etc., and their benefits to customers
- Attend product and sales training as requested by BDC
Qualifications
- High school diploma or general education degree (GED)
- Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
- Clean driving record & valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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