At Turf Valley Resort, we pride ourselves on providing a relaxing, peaceful atmosphere to ensure deep relaxation, as well as a peaceful retreat. Our resort offers breathtakingly scenic views of gently waning sunsets, which overlook the pinnacle of our property, as well as our newly renovated and carefully maintained golf courses. Located in Central Maryland, we are a short drive from Baltimore and Washington, DC.

Turf Valley offers an inclusive and diversified work environment that emphasizes teamwork and career growth. We pride ourselves on being a family owned and operated business, and we truly see our employees as an extension of the family. Come join the family and see why 32% of our managers started as hourly employees and 56 % of our employees have been here for 10+ years. Work above par, drive your own cart through life & play the whole 18 holes with us here at Turf Valley Resort.

The Bell Attendant position is a part-time position

Duties and Responsibilities:

GREETING GUESTS AND CUSTOMER SERVICE

• Greeting guests at the Hotel entrance
• Opening doors as necessary
• Providing directions
• Answering questions about the Hotel, special events, and surrounding area

LUGGAGE

• Loading and unloading luggage from vehicles
• Transporting luggage to and from guest rooms
• Checking and tagging guest bags and golf clubs for storage

DELIVERIES

• Deliver boxes, messages, packages, copies and faxes to the appropriate area (meetings, banquets, guest rooms, and administrative offices)
• Deliver guest requests as necessary (irons, ironing boards, hairdryers, pillows, towels, etc.)
• Assist guests by taking their ledgers to the appropriate designation

ASSIST FRONT DESK

• Assist Front Desk with package log book
• Show hotel rooms and suites as necessary
• Explain operational procedures for HVAC, television and key system
• Check rooms for occupancy (unexpected stayovers, etc.)
• Assist supervisors as necessary
• Take-down morning beverage display

SAFETY AND SECURITY

• Maintain a full understanding of fire evacuation and emergency procedures
• Monitor unattended luggage or packages
• Stay alert for suspicious people roaming the halls or lobby

CLEANING

• Organize and clean the bell station and closet
• Maintain cleanliness in the lobby
• Sweeping the front steps during shift
• Cleaning bellcarts and stanchions (metal rope dividers)

OTHER

• Always carry hand radio
• Never leave without informing Supervisor
• Eating is prohibited at the bell station

Physical Demands:

• Lifting Up to 30-50 Lbs. Frequently
• Bending and Lifting
• Pushing and Pulling Baggage Cart Frequently
• Standing for Long Periods of Time

Education and Work Experience:

• No experience required
• Customer Service skills are essential