Department Information

Description of Job

A summary of the responsibilities for this position include but are not limited to:

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  Respond to phone calls and emails from employees as well as Agency Benefits Administrators regarding eligibility, enrollment, and documentation.

• Work within the Benefits Administration System (BAS) to investigate and review inquiries from Agency Benefits Administrators. Verify coverage in vendor portals . Work with payroll and accounting departments on issues that may arise.
• Assist with the administration of the State of Colorado’s Medical Insurance Premium Supplement Program. Monitor applications throughout the application period.
• Perform and assist with audits
• Assist with Unit projects as needed.
• Schedules and attends meetings as requested by the Employee Benefits Director and Director of Employee Benefits Contracts, including coordinating all meeting materials and any official functions, takes meeting notes and provides them to participants.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications, your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

MINIMUM QUALIFICATIONS:

Education and Experience:
At least two years of business administration or customer service experience OR appropriate education will substitute for the required experience on a year-for-year basis.

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications

• Previous State Service related to the work assigned to the position
• Ability to work with Benefit Solver, Microsoft Word and Excel, and the Google Suite
• Technical benefit processing experience
• Ability to communicate effectively with people both verbally and in writing.
• Strong problem solving skills.
• Strong time management and organizational skills.
• Ability to work independent and as a contributing team member.
• Keen attention to detail.
• Ability to perform well under the pressure of multiple deadlines
• Proficiency in writing, editing, and proofreading.
• Possess research skills as well as critical thinking skills with the ability to analyze complex information.

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Accommodations: The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Bree Hanson brean.hanson@state.co.us or 303-866-4244