Bilingual Associate Customer Care Specialist (Spanish/English) - Piedmont Fayetteville Job at Duke Energy
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
IMPORTANT - PLEASE READ BEFORE APPLYING:
Upon successfully submitting your application for this position, you will be provided with a link to the online Duke Energy Customer Care Assessment, this link will expire in 72 hours (3 days).
Please ensure you read all instructions carefully prior to starting the assessment (test). Once you activate the link to start the test, you will have 24 hours to complete the test before the link expires.
More than a career — a chance to make a difference in people's lives.
Build an exciting, rewarding career with us—help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for career growth and development, recognition for your work, competitive pay and benefits.
Are you a positive person with customer care and/or call center experience?
Do you enjoy helping customers within a dynamic environment?
If so, Duke Energy is looking for YOU!
What can Duke Energy offer you?
-
Starting pay of $17.00 per hour.
-
Bilingual specialists receive an additional premium of $1 added to their hourly rate of pay.
-
Annual incentives and quarterly incentives based on performance.
-
Sales incentives based on direct customer sales with increased earning potential
-
Competitive benefits package including:
-
Medical, dental and vision coverage for you and your family effective day one
-
401K with company match
-
Tuition reimbursement
-
Vacation and sick time
-
-
A career with professional development and growth opportunities
Target Start Date: Monday, January 23, 2023
Training Schedule: Generally, Monday – Friday 8:00am – 5:00pm to last approximately 8 weeks.
-
New hire onboarding, training, and actual work arrangements will take place virtually/remotely.
-
There will be no allowance for vacation time or absences during the training period as your attendance will be required to successfully complete the training program.
-
Your continued employment will be contingent on successful completion of the training program.
Position Summary
The Associate Customer Care Specialist’s primary responsibility is to provide engaging customer services in a professional manner to ensure the highest degree of customer satisfaction. The Associate Customer Care Specialist will consult with customers on their billing inquires, service orders, trouble calls and various other needs. The Specialist will build trust with customers by exhibiting good decision-making and anticipating customer needs while efficiently providing accurate information. The position also offers and educates customers on various company products and services that enhance their experience. The Associate Customer Care Specialist position has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.
Responsibilities include, not limited to the following
-
Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
-
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
-
Promote sales of available products and services, as appropriate.
-
Use professional judgement and escalate customer issues/concerns to management when appropriate.
-
Participate in on-call rotation.
-
Perform other duties as assigned, including work on special projects.
Required/Basic Qualifications
-
High school diploma or GED obtained at time of application submission.
-
One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
-
Must be bilingual in Spanish/English. Bilingual must be fluent in Spanish and English and must be able to read and translate from English to Spanish.
Desired Qualifications
-
Some college or college degree.
-
2+ years of customer service experience (may include call center, hospitality, retail, etc.), preferably to include a call center.
-
Experience promoting products and services, ideally in a call center environment.
-
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
-
Ability to build trust and loyalty with customers and handle and protect confidential information and act with integrity at all times.
-
Willingness to work in an environment that requires 100% phone-based customer interaction while maintaining dialogue with customers and meeting performance expectations.
-
Ability to work a flexible work schedule.
Working Conditions
-
Hybrid- Work will be performed from both remote and onsite locations after the training period. However, employees should live within a reasonable commute to a Duke Energy facility and will be asked to report to the facility once a month or for technical related issues.
Please Read: Steps in Duke Energy’s Hiring Process
Upon successfully submitting your application for this position, you will be immediately redirected to the online test, the
Duke Energy Customer Care Assessment. Please ensure that you read all instructions carefully prior to beginning the online test.
You will have 72 hours (3 days) before the assessment link expires. Once the link is active to start the test, you will have 24 hours to complete it. The test will be timed. You must pass the test to move forward in the application process for continued consideration.
-
Candidates who successfully pass the test and meet the required/basic qualifications may be contacted for an interview.
-
Candidates who accept the employment offer will be required to pass Duke Energy’s background check and drug test.
-
You will select a work schedule at the end of training with various shift options available: Monday through Friday between 7:30am - 7:00pm.
Additional Important Information
-
Starting pay of $17.00 per hour. This rate is non-negotiable.
-
Bilingual specialists receive an additional premium of $1 added to their hourly rate of pay
-
Customer Care Specialists are generally awarded shifts during schedule shift bids that occur every four months or three times annually; however, based upon business need your schedule may change at any time throughout the year.
-
Our Piedmont Charlotte care center operates Monday-Friday from 7:30am-7:00pm.
-
New hire onboarding, training, and actual work arrangements will take place virtually/remotely. To accommodate this, all new hires need to have access to reliable high-speed internet, and a location where you are able to work without interruption.
-
During times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), Customer Care Specialists are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes. Customer Care Specialists are essential employees, therefore, if the power/gas is out or there is a major weather event affecting power/gas, they are expected to be available to serve our customers.
Travel Requirements
Not required
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Monday, December 5, 2022
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy
Do Not Sell My Personal Information (CA)
Terms of Use
Accessibility
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.