Industry: Telecommunications Services

Job Category: Sales / Marketing - Customer Service

The Opportunity:

We’re looking for a Bilingual (Spanish/English) Operations Manager to join our team. This person will be responsible for overall performance for your assigned client program. You are analytical, and able to both run and read performance and general finance metrics. You will also oversee the performance of each of the front-line leaders assigned to you with a focus on program improvement, interact regularly with the client, and are able to achieve and exceed program goals and profitability..

Why You’ll Love Working Here:

We’re committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy…

• Competitive salary based on experience
• Paid time off and paid holidays
• Medical Insurance benefits, including no-cost virtual doctor visits
• Dental, Vision, Paid Life Insurance, and Pet Insurance
• 401K with generous matching
• Career advancement opportunities —we love to promote from within!
• Fun and motivating work environment
• Casual dress

What You'll Do:

• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call
• Be client facing for weekly meetings and site visits
• Deliver results against a defined scope of work that includes goal attainment
• Develop and maintain effective organization of responsibility, coaching, recognition, performance standards, delegation,, staffing levels and supervision
• Interact across multiple company departments to report and represent your program
• Coordinate analytic, strategic, and technical resources to meet client expectations and ensure satisfaction
• Ensure compliance with regulatory agency guidelines and standards
• Promote company’s reputation as a 'Purpose Driven Culture'

What You'll Bring:

• Fluent in both Spanish and English
• 3+ years’ experience in the call center leadership role required
• Experience in both inbound and outbound campaigns
• Exceptional ability to develop and manage front line supervisors
• Engage with recruiting for staffing needs and provide feedback for training programs
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
• Analytical skills and understanding of performance metrics
• Familiarity with CMS platforms
• Bachelor’s Degree required

Job Type: Full-time

Salary: $51,007.00 - $64,052.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Tulsa, OK: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales (Required)
• Microsoft Office (Required)

Work Location: One location

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