Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At CenterWell, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At CenterWell, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

The Medical Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Medical Front Office Specialist performs basic administrative / clerical/ operational / customer support / computational tasks. Typically works on routine and patterned assignments.

Responsibilities

CenterWell is seeking a dedicated, compassionate, and experienced – Medical Front Office Specialist - who is interested in growing with the company and being a part of something great!

Location: CenterWell Senior Primary Care office located at: 6544 W Thomas Rd , Phoenix, AZ 85033

About CenterWell Senior Primary Care:
CenterWell Senior Primary Care, a subsidiary of Humana Inc., is Humana's primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Arizona, Nevada, North Carolina, South Carolina, Georgia, Kentucky and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

Medical Front Office Specialist Role Overview:

• Greet patients
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Schedule visit transportation when required
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Schedule patient appointments
• Collect co-pays and payments
• Report statistics as required`
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Obtain external medical reports as required by medical professionals
• Respond and comply to requests for information
• Deal with incoming and outgoing mail
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Offer and provide tours of the center when needed
• Safeguard patient privacy and confidentiality

Vaccine Policy:

• Humana, and its affiliates, encourages primary vaccination and an initial booster for forward-facing staff, except in cases of approved exceptions, in keeping with existing policy.
• We recommend eligible team members receive COVID-19 boosters per CDC guidance, including the updated booster, with specific protection for Omicron variants, but vaccination is not a requirement of employment.
• Masks are required regardless of vaccination status unless you are eating, drinking, or are working in an office alone.

Required Qualifications

• Bilingual English/Spanish- Must be able to speak, read, and write in both languages without limitations or assistance*
• Intermediate level experience with Microsoft Word including the ability to create, edit, modify, and save documents. Check spelling, grammar, readability, and other intermediate functions.
• Intermediate level experience with Microsoft Excel including creating spreadsheets, creating tables, sorting data, basic computations, inserting, deleting, and hiding data cells.
• Intermediate level experience with Microsoft Outlook including configuring email settings, creating, scheduling, and delegating tasks, scheduling meetings, and sharing calendars.
• One or more years of administrative support experience in a healthcare industry
• Experience in a patient-facing or customer facing position within a medical office or healthcare setting
• Familiarity with care and well-being resources, or ability to research and obtain information
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
• Must be able to work at the clinic located at: 702 West Camelback Rd, Phoenix, AZ 85013

Preferred Qualifications

• Demonstrated excellent patient or customer service and communication skills
• Associate's Degree
• Experience with EMR's
• Knowledge of medical terminology
• Knowledge of Managed care and Medicare

Medical Front Office Specialist Working hours:

Scheduled 40 hours per week

Monday to Friday 8AM-5PM

Local travel may be required; Mileage is reimbursed

Being a part of the CenterWell team gives you benefits that include:
We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k with company matching, tuition reimbursement, weeks of paid vacation time, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Social Security Request Task Notification: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format:

To enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire text interview. In this interview, you will read to a set of interview questions and you will provide text responses to each question. You should anticipate this interview to take about 15 minutes. Your text interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

• Language Proficiency Testing:

Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Equal Employment Employer:

CenterWell Senior Primary Care is more than an equal opportunity employer, CenterWell's dedication to promoting diversity, multiculturalism, and inclusion is at the heart of what we do in all of our CenterWell roles. Diversity is more than a commitment to us, it is the foundation of what we do. We are fully focused on diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us each uniquely wonderful.

Scheduled Weekly Hours

40