This Billing Specialist II position, located in Atlanta, Georgia, will be responsible for the billing/invoicing and reconciliation activities to support Cox Automotive business. In this role, the individual will be responsible for, but not limited to, invoicing, subscription management, processing adjustments, account reconciliation and resolving billing/invoicing issues and inquiries.

The ideal candidate will be detailed oriented, able to prioritize and multitask, possess strong analytical, organizational and communication skills with a proven track record of success in Billing.

Job Responsibilities:

• Research and work closely with internal/external customers to resolve billing issues/inquiries with excellent customer service.
• Process adjustments and post manual transactions to customer accounts in accordance with established policies and procedures.
• Responsible for processing requests (SNOW tickets, emails, phone calls, etc.) within established Service Level Agreements and expediting requests as necessary.
• Responsible for processing manual Arbitrations, Dealshield Returns and Floorplan Unwinds and processing the refunds.
• Process Commercial Sales within the contractual Service Level Agreement and handle inquiries that come into the Commercial Sales shared email box.
• Will require going into the office to pick up and send out checks.
• Perform special assignments/projects as requested.

Qualifications:

• High School diploma, required

• 3+ years' of relevant experience
• Working with customers to resolve billing issues, excellent customer service track record
• Month end closing processes and knowledge of accounting principles
• Experience working in a team environment
• Microsoft Office, AS400 and Oracle Accounts Receivable (11i or 12R) strongly preferred

• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• High degree of accuracy and attention to detail
• Excellent organizational, problem solving and analytical skills
• Proficient in PC Skills, including the use of Microsoft Office Suites and Oracle

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.