Job Title

Job Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Identifying and resolving customer issues, while providing the customer with the appropriate communication and involving appropriate site service personnel.
• Developing/learning how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
• Demonstrating ownership in difficult customer circumstances, showing a sense of urgency about delivering results, and establishing the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at multiple levels.
• Acting as a resource in response to customer inquiries and communicates only appropriate information.
• Providing a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer, all while establishing credibility and trust.
• Ensuring customer satisfaction while meeting business objectives.
• Providing exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times, while understanding customer's business and competitive environment.
• Adopting, developing, and implementing best practices within local site and across multiple work teams.
• Proactively scheduling activities and making him/herself available to assist others.
• Seeking out opportunities to increase capability and capacity.
• Maintaining knowledge of technical advances, compliance standards and current industry trends.
• Performing preventative maintenance and service repairs on equipment, while utilizing the service manual, OJT, OEM, or 3rd Party training.
• Assessing situations and making correct decisions regarding whether to engage others (i.e.: escalation) or handle alone, while collecting data, establishing facts, and drawing valid conclusions.
• Eligible candidates must live within commuting distance to the hospital; work is 100% on site.

You are part of

This position is part of our 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

To succeed in this role, you’ll need a customer-first attitude and the following

• Associate degree or 3+ years of expeirnece servicing/repairing biomedical equipment.
• PC competency, including basic knowledge of word processing, spreadsheets and databases.
• Knowledge and understanding of mechanical devices and tools, test equipment, electronic circuit boards, processors and computer hardware (i.e., applications, programming, and systems functionality).
• Understanding of the fundamentals of networking technologies and troubleshooting methods.
• Ability to work cohesively and communicate effectively with various levels of employees and customers both verbally and in writing.
• Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Strong organizational skills, self-disciplined, and the ability to work independently.
• CBET certification (a plus).
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

The opportunity to benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

• Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being need

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.