Do you love helping people? Are you able to communicate quickly and efficiently with customers and co workers?

With over 50 years of entertainment experience, Chanhassen Dinner Theatres is looking to add a few more people to our Box Office team. The Box Office Phone Reservationist position is part-time position with the flexibility for full time with the right amount of experience. This position processes telephone orders and fulfills customer needs to ensure customer satisfaction. This role aids in internal communicate about daily in house events. This role blends customer calls with front of house box office customer service.

Essential Responsibilities & Duties:

• Answer incoming calls in a professional manner.
• Communicate internally about daily in-house events.
• Process tickets orders as customer requests.
• Good concise telephone skills with attention to detail.
• Sit at telephone bank for 3-8 hours per shift.
• Ensuring the safety and confidentiality of guest personal and financial information.
• Be able to work with other employees in a positive manner.
• The hours required for this position are reflective of the dynamic schedule of the theater.
• Perform other related duties as assigned.

Benefits and pay range:

• Weekly pay.
• On the job training and on going professional development.
• Fun working environment.
• Flexible schedule.
• Discount and free tickets to Chanhassen Dinner Theatres events.
• MERSC Discounts.
• $15.00 per hour.

Qualifications

• Minimum of 18 years of age.
• Minimum of two years of customer service experience.
• Call center or phone bank experience a plus.
• Audience View or online ticketing system a plus.
• Comfortable with technology
• Availability required:
• Nights.
• Weekends.
• Three shifts per week.
• The hours required for this position are reflective of the dynamic schedule of the theatre, current shifts hours:
• Monday 9:00AM-5:00PM
• Tuesday: 11:00AM-8:00PM
• Wednesday: 10:30AM-8:00PM
• Thursday: 11:00AM-8:00PM
• Friday: 11:00AM-8:00PM
• Saturday: 11:00AM-8:00PM
• Sunday: 12:30PM-7:00PM

Company: Chanhassen Dinner Theatres

Position: Box Office Representative

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 8831350

Date Posted: April 21, 2023

Location: 501 W 78th St, Chanhassen, US, MN, 55317

Job Category: Staff