Business Analyst I (US) - Service Quality, Ready Helps Job at TD Bank

TD Bank Jacksonville, FL

407675BR
Business Analysis / Reporting
Jacksonville, FL
April 28, 2023

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

The Business Analyst i position is on the Service Quality, Ready Helps Team.

Hours are Monday – Friday, 9:00am – 6:00pm. Collections & Recovery resolution background is preferred.

The Business Analyst I provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.

Requirements

  • Contributes and supports the Requirements Management/work packages for Tier 4- 5 low risk and regulatory projects or initiatives
  • Sound knowledge of business analysis, project delivery practices and standards across the project life-cycle
  • Gains/acquires a basic understanding of business and user interaction with technology throughout project delivery
  • Work performed under management guidance and supervision
  • May identify and contribute to problem resolution
  • Supports and may contribute to communication and change management activities
  • Must be eligible for employment under regulatory standards applicable to the position.

Qualifications

  • Undergraduate degree
  • 2+ years related experience
  • Preferred Requirements:
  • USCA Collections & Recovery experience
  • Experience with escalated/supervisor related customer calls/concerns

Hours

9:00am – 6:00pm – Monday – Friday

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.




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