Come grow your career with ActionLink!

We are seeking a collaborative and detail-oriented Business Manager to join our team!

The Business Manager works directly with ActionLink's Client Services Team and vendors on a specific client program. The Business Manager is responsible for managing all aspects and timelines of operations for the client to meet Key Performance Indicators (KPIs), including Statement of Work (SOW) creation, supporting the build of KPI's to measure the Return on Investment (ROI) on programs, building "Smart" coverage maps to maximize efficiencies and effectiveness of labor and cross-functionally coordinating the implementation of training, schedules, and surveys for representatives. Primary responsibilities of this role include, but are not limited to, strong relationship building, business analysis, communicating results and recommending process improvements. The Business Manager reports to the Sr. Operations Manager and may serve as a day to day point of contact for the client and cross-functional partners to ensure program execution. This person must have strong communication skills, be well organized and detail oriented.

PAY & BENEFITS:

• $70,000 - $75,000 Annual Salary Range
• Diverse Mixture of Remote Work and Market Visits
• Medical, Dental, Vision, Life, and Prescription Insurance Plans
• Laptop plus $80. 00 Monthly Internet/Phone Stipend
• W2 Employment with Biweekly Pay Schedule
• Paid Time Off
• Paid Holidays
• 401(k) Option

POSITION DUTIES:

• Support the achievement of key performance indicators for assigned client program
• Collaborate with client to provide timelines, ensure deadlines are met, and provide recommendations for problem solving
• Work with Client Services leadership in the initial creation of clients' programs, including scope of program, success measurements and coverage model
• Collaborate, communicate and partner with all cross-functional teams in order to provide successful results to client
• Written communication and administration of all program details within ActionLink management systems
• Responsible for quality assurance checks within the programs assigned
• Assist with fulfillment orders and administration when needed based on capacity
• Communicate program goals and results
• Report program performance and initiate improvements
• Adhere to the guidelines of the ActionLink Travel and Expense Policies

POSITION QUALIFICATIONS:

• 2+ year college degree or relevant combination of business education and experience
• Experience with direct client interaction and interfacing required
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving to generate business solutions
• Proven time management and organizational skills
• Exceptional verbal and written communication skills
• Possess business acumen knowledge, including organic growth understanding
• In depth knowledge and usage of Microsoft Office
• Reliable high-speed internet connectivity and phone required
• Must have and maintain a valid driver's license and be able to rent a car under ActionLink's corporate insurance standards
• Must be able to travel locally by vehicle and/or nationally by plane as needed or requested

Equal Opportunity Employer