EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION
Healthcare Administrative Partners is a leading provider of medical billing, coding, and consulting for healthcare providers. Our headquarters is located near Philadelphia in Media, PA. Our outsourcing operations are conducted in our Media location as well as in our brand new Portsmouth, NH, office.
We strive to deliver our services effectively, efficiently, and with the highest level of integrity possible. That’s how we’ve earned our clients’ trust for over two decades and continue to earn their business every day. From helping healthcare providers attain their financial objectives, to having more time to spend with patients, we’re enabling our clients to achieve their goals specifically because of the dedication of our employees. If you are passionate about your work, able to manage the inevitable obstacles that come your way, and are willing to go the extra mile to exceed expectations, we’re interested in talking to you.
Benefits: Competitive Pay, Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Philanthropy)
Job Purpose:
The Call Center Coordinator is the primary contact between our clients and patients. The Call Center Coordinator is responsible for performing a full range of customer service-oriented telephone support while keeping customer satisfaction at the core of every behavior.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide excellent customer service for all calls by identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
• Notate customer accounts accurately according to department’s procedures
• Dictate and respond to all voicemails and e-mails received by the call center within 24 hours
• Process credit card payments accurately while adhering to payment plan guidelines
• Interpret Explanation of Benefit’s (EOB) to ensure payments and adjustments are properly applied
• Review Audit Journal daily to ensure accounts are monetarily balanced
• Resolve assigned National Change of Address (NCOA) edits daily
• Effectively read, interpret and carry out written and verbal communications professionally within HAP, the patients and other business entities
• Meet personal metrics and quality customer service experience requirements
• Participate in Saturday shift team rotation. The Saturday shift is from 9am-1pm

Additional Functions:

• Develop and implement metric improvement plans when needed
• Communicate unresolved customer issues to Manager
• Complete HAP’s annual HIPAA training with a score of 80% or above
• Assist with special projects and perform other duties as assigned

POSITION REQUIREMENTS
Knowledge and Skills:

• Demonstrate an understanding of insurance billing concepts, such as deductibles, co-insurance, co-pays, denials, appeals and insurance types
• Basic understanding of all of HAP’s clients, such as location, specialty and billing rules, and the ability to utilize this knowledge to resolve patient calls
• Proficient understanding and ability to navigate current medical billing software
• Basic knowledge of queue systems and ability to properly process tasks within the queue
• Basic knowledge of operating within multiple network drive
• Intermediate knowledge of Microsoft Office; Word, Excel and Outlook
• Ability to solve basic mathematical equations
• Ability to multitask
• Ability to work within a team setting and participate in accomplishing department goals
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectives
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

Education and Work Experience:

• High School Diploma or GED required
• One year of call center and/or customer service experience preferred

FULL-TIME/PART-TIME
Full-Time

POSITION
Call Center Coordinator

LOCATION
Remote Office

ABOUT THE ORGANIZATION
Healthcare Administrative Partners was founded in 1995 on the principle that hospitals and physician practices require a partner whose primary goal is to continually improve its clients' key business performance metrics. We're here to help today's medical professionals enjoy success with unmatched billing and revenue cycle management services for the health care industry.

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote

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